The girl at the front desk was incredibly rude and wouldn't even talk to me about the truck or the fact that I was bringing the rental back early and wanted to discuss it with her. She put her hand up and told me to drop the key in the box outside and that I didn't need to do anything else. She also did not tell me where to park the truck. dropped the key in the box and then did the after hours check in because I didn't trust that all I needed to do was put the key in the box.Joshua K.
Lakewood Ace Hardware
(U-Haul Neighborhood Dealer)
- Mon–Sat8 am–5 pm
- Sunday10 am–5 pm
Special Operating Hours
- 11/28/2022 - 11/29/2022: 8:00 am - 3:00 pm
- 12/24/2022 - 12/25/2022: Closed
- 12/30/2022 - 12/31/2022: 8:00 am - 1:00 pm
- 1/1/2023: Closed
- 24 hour customer return
One-Way and In-Town® Rentals in Norfolk, VA 23509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.0 Average Customer Rating
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Clean vehicle . Return no one came out to check return just took paper and said thank you.Robert M.
Great customer serviceKeisha W.
It was a great experience working with this location. I would like to give the staff a BRAVO ZULU on their professionalism, caring attitude and good attitude.Langa T.
The last person who used the U-Haul left it extremely smelly. It actually smelled like cow manure and the windshield inside was very dirty it needed to be washed. I tried everything to remove the smell but there was no way that I could get that done at affordable price. I definitely do recommend this location for renting a U-Haul; simple, quick and easy using the mobile app. They even go above and beyond to assist you if you need to go inside to rent the U-Haul in person.Sally N.