Check the wheels on the vehicle for dried dirt.DENISE THOMAS P.
Moving Truck Rental in Norfolk, VA at Lakewood Ace Hardware
(U-Haul Neighborhood Dealer)
Norfolk, VA 23509
Services at this Location:
- Mon-Fri: 8 am - 6:30 pm
- Sat: 8 am - 5 pm
- Sun: 10 am - 5 pm
Special Operating Hours
- 6/20/2021: Closed
- 6/26/2021: 11:00 am - 5:00 pm
- 6/27/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Norfolk, VA 23509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The guy at the rental desk sat in the back room and stared at me for about 15 minutes before asking if I needed helpSamuel B.
Had to go in ace store, to call guy to open uhaul door twice, waited in the rain. Looks like guy was asleep.JOSELITO R.
Nothing. Bryan, the ACE employee was great!RICHARD DAVID M.
Nothing. Service was great!Janis S.
Uhaul is a rip off my first time using and my last timeTENNILLE LATOYA G.
I absolutely hate giving bad reviews - I'm the one that always fills out surveys because I enjoy singing praises to those giving good service, because it's an ever shrinking art! Unfortunately, this is not a good survey as the truck I rented had an issue, but unrealized until I hit just under 50 mph on the freeway. Not likely something the location would have noted without driving it themselves before I rented, but the truck would rattle pretty badly at that rate of speed, resulting in my having to turn on my hazards on the freeway to alert other drivers I couldn't go any faster. It made for a frustrating rental as the intention was to go back and forth several times between my home and storage unit, but given the issue, I made two less trips and will have to rent another truck next week as a result. Not really happy about the additional expense for something outside of my control!Kevin J.
Quick professional service. Thank you.Leonid T.
Great service. Could not ask for mor!dana G.
Nothing, other than making it free.Donald S.
Cab of Truck was filthy and had a bad smell found chicken in the passenger door. $108.17 and had to clean up someone else's mess as it was making me sick driving the truck. Checking the truck back in was 45 minutes because the tablet they were using kept freezing up and the lady ended up having to call too get me done and out the door. Very dissatisfied.FREDERICK V.
Was closeLESLIE DAVID T.
None right now.BRANDON R.
The guy that waited on me was very impersonal I had to ask where do I park the truck I saw no trucks at the front of the store they went to the side of the store there were no signs the store it was part of the Ace hardware or something I'm not sure was hard to get in and out of the aisles almost look like a fire hazard I know I was there just to drop a truck off the guy didn't check the gas which I made sure I put gas in it but he didn't check the mileage he did none of that maybe he's having a bad day maybe he was tired I don't know nonetheless not that personal Percival other guy but Saturday afternoon I wouldn't go back into that store claustrophobicTerri S.
I pre paid for my mileage didn't go over and for whatever reason only got $34 after paying $162 and change expecting to get my FULL deposit as I did last time unfortunately it didn't happen that way had to call Go uhaul where the rep helped me as much as she could currently waiting on manager to call meShelita M.
Acted like they didn't have a truck for us. Had a reservation for 10:00 but told us they were too busy to help. What's the point of a reservation? Truck was DISGUSTING. Had check engine light on. Reserved a dolly. Told they may or may not have one and we'd just have to figure it out. Dirty location. Rude staff. Gross trucks. We would never come here again.Lauren B.
The back of the truck could have been swept out more for my liking, but it had no effect on the kitchen cabinets we moved.Lee D.
Naomi, Bob and Laura and the crew there really went above and beyond to get all the items we needed for our move. We had to change to a 26 ft truck at the last minute and they really came through including helping us get truck share up and working to pick it up a little early. 10 stars if I could.Bruce B.
May wish to indicate this is ACE hardware location in shopping center.Robert J.
The truck at this location was very old and need to be discontinued. The steering and handling of this begin was very dangerous. I've drove uhauls in my past and never did I have one this bad. I was able to bring the uhaul back safely but It was very unsafe. This location should no longer have uhaul service. They are unorganized and a huge mess.Calvin S.
I will never use uhaul again, so recommending this to a friend is not applicable.JASONROBERT B.
More staff the wait was too longJAJUAN, AHMON W.
I reserved 2 dozen pads and only 15 were available at this location. The system needs to be fixed so that expectations cannot be met. This is problematic when one is planning a move. This situation also happened to a friend. He had to go to Wal-Mart and spend lots of money on cheap mattress covers and bedspreads.Leslie A.
Reserved location 2 miles away and was told my reservation was on Tidewater drive over 20 miles away in a difficult place to pull out of. Uhaul door was locked and required my going to hardware store on other side of building and having them call. Terrible experience. Uhaul person expected ME to hook it up too. I'll need another trailer in two weeks at Greenbrier location and if it happens again I will make other plans and not use you again.William L.
have your other reps well trained with using the software. I initially wanted to pick up the truck on the 27th to get an early start, however for some reason the system wasnt working. I had to go back the next day, all that had to be done was restart my contract and got me out in less than 10 minutes - thanks to KURT out of the U-HAUL NEIGHBORHOOD DEALER on 3533 Tidewater Drive located in Norfolk, Virginia! He should be in management with the way he handled my dilemma.Maria O.