When I turned in the truck and trailer, the attendant on duty was as not able to receive and inspect the equipment as a U-Haul dealer should. He stated that only the manager could do that and the manager was not present and would not be for some time. Therefore I had to leave. On Sunday, 9 July 23, I received an email with the turn in documents and I was charged an additional $16 for 4 gals of fuel. Before turning in the equipment, I fueled the truck to the proper level as stated on the contract. I even had photos of the odometer and fuel gauge for verification. The lack of knowledge and poor customer service cost me an additional $32 that I was not expecting to pay. I will think twice before renting another U-Haul truck. And the fact that U-Haul does not prorate the price even when turned in early is a big negative.David G.
Fastrac Travel Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Norman Park, GA 31771
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Just got a new charge against my credit card a week later after I turned my uhaul in?Â¿????Â¿?Joan K.
My terrible experience with this rental had nothing to do with the pick up or drop off locations. I reserved a smaller truck a week in advance for pick up at a specific location as I needed to be in that town for a high school graduation and to pick up two pieces of furniture. I was notified 3 hours prior to my pick up time that my truck was not available at the location I reserved and that I would have to drive over an hour out of my way to get a truck. I ended up getting a much larger truck than I needed, which cost considerably more in fuel to operate than the small one I reserved. As well, my family and I also missed the graduation we were to attend due to the extra 2+ hours it took to get the truck. Overall a terrible UHaul experience and all UHaul would do for my troubles was a $50 credit off the rental, which didn't even cover the additional fuel costs I incurred.Jason W.
Does not speak good English. I went on the 17th the rent a truck for the 18th-20th. The guy put me in for the 17th-19th. I picked the truck up on the 18th as I had scheduled.Michael D.
I returned the truck a day early and still got charged for 4 days. Notified the Manager of the store and he claimed he would Credit me back but never did. I wouldn't recommend this location.Dimitra A.