Customer Service was horrible Had to drive over a hour to pick up truck at reservation time And it still wasn’t ready after waiting over an hour
KATERIA G
Fastrac Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norman Park, GA 31771
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Personal at this location was not helpful at all, and no knowledge of the rental process.
tyrone hThis location was very unhelpful. I made a reservation to pick up the truck for Saturday morning with mobile pickup. When I arrived I got a message showing that there was no equipment assigned to my reservation. I called U-Haul support they were super helpful, and directed me to go inside the store. I went inside and the guy at the counter was extremely rude and stated he could not help me, only his boss man could. I left and called U-Haul support back they told me to try again at 11 and moved my reservation to this time. When I arrive at 11 the same thing happens the same guy is at the counter and refuses to hand me the key to the truck. He unwillingly calls his boss and his boss shows up only for the guy at the counter to hand me the key in the end. U-Haul support and the app were extremely helpful this location however has much to improve. This could’ve all been avoided had they left the key in the lock box like they were supposed to.
Hannah SWhen I turned in the truck and trailer, the attendant on duty was as not able to receive and inspect the equipment as a U-Haul dealer should. He stated that only the manager could do that and the manager was not present and would not be for some time. Therefore I had to leave. On Sunday, 9 July 23, I received an email with the turn in documents and I was charged an additional $16 for 4 gals of fuel. Before turning in the equipment, I fueled the truck to the proper level as stated on the contract. I even had photos of the odometer and fuel gauge for verification. The lack of knowledge and poor customer service cost me an additional $32 that I was not expecting to pay. I will think twice before renting another U-Haul truck. And the fact that U-Haul does not prorate the price even when turned in early is a big negative.
David GJust got a new charge against my credit card a week later after I turned my uhaul in?¿????¿?
Joan K