AC didnt work. It was the hottest day. Low tire signal a couple of times. Tires were old. I shoud be comoensated with refund
Gerardo P
Costless Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Hollywood, CA 91601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The office was a complete dump, but staff friendly and efficient.
marcus dUhaul should pull from this location. I’ve used uhaul countless times and loved how easy and nice uhaul employees have always been. I showed up at 11:30 for my truck rental that was reserved for 11. Upon arriving, the representative was not on location and no communication was giving concerning him stepping away. I called the number and on the 3rd try he finally answered to tell me he was 5 mins away. 25 mins later I left to try and find another truck. I went to Burbank, then sun valley, and back to Costless because I was desperate. He was so rude during our interaction because I brought up the fact that I had a reservation and he quickly interjected to let me know “he doesn’t rush customers, even if I had a reservation..” completing dismissing the fact that I showed up to pick up my truck 3 hours earlier and he wasn’t around. Complete lack of accountability. This completely tarnished my experiences with uhaul and I will not be recommending this anyone I care about.
Carla RClean your vans. And refund customers in a timely fashion.
Ava TI was overcharged and scammed by the U-Haul location I went to because I gave them an estimate of 50 miles total then the rep told us he was writing 60 miles on the 24 hour contract. He didn’t check in the truck that we returned earlier than 24 hours until the day after we returned the truck (around 11am). He claims we drove 157 miles and used 3/4 of a tank of gas which is not true. We drove a total of 40-50 miles and didn’t have 3/4 of a tank of gas in the truck when we picked it up. We had a 1/2 tank. It seems like he rented it to another person after me and charged me for the next customer too. And U-Haul isn’t caring about my location history on my phone that can prove that I didn’t travel that much that day. I was charged 3.5 times the price we agreed to originally. I want a partial refund.
Coernelius H