Fix equipment (broken window crank handle, loose window seal gasket) and clean up. Office is bare minimum. Worker was nice, though.
Monique H
Costless Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Hollywood, CA 91601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Picking up the truck went ok. I had scheduled the return for 4:30pm the same day. However when I came back to return the return, the lot was gated off and closed. I was unable to get ahold of the lot manager and when I called U-haul, no one could provide me an adequate answer on what to do with the truck and was place on hold multiple times for long periods. It wasn’t until I went to a different location and got some answers. I had to return the following day to the same lot that was still closed however I was able to get ahold of the manager this time and he gave me directions on what to do. In short, the communication was horrible. He should have given better instructions on what to do when I was ready to return instead of me scrambling and inconveniencing when I was on a schedule to move and get things done.
Phuong TThe man was almost 25 minutes late for the pick up time. I was waiting outside of the building with 4 other people with the same pick up time.
Maggie KHas appointment at 9a, when I arrived the gate was locked and no one there. Called and they said someone would be right there…45 minutes later they showed up. They didn’t have the dolly I ordered, gave me furniture blankets covered in grass so I couldn’t use them and less than a quarter of a tank of gas in the truck I ordered. The ac didn’t work in the truck or the radio. When I returned the truck I couldn’t complain as there was once again no one there working.
Chance OI didn't get instructions for returning so that was tough to figure out since I returned around midnight when the store was closed. Luckily I found the very small lock box that I had to stick my hand through the gate to get to. There was also super limited parking to leave it, I had to leave it a block away. When I picked up the van, it was so dirty and had moving blankets and trash in the back that I had to throw out. I had to fold them up and put them in the front next to the driver's seat since I needed all the space in the back. They were also filthy and covered in dirt, the car smelled like gardening supplies and manure. This should have been done by the renter before me and if not then the person renting to me.
Selena L