When I pulled up to turn truck in, nobody was outside as sign stated to wait until someone came out. After waiting, I decided to pull truck into guest parking spot (10 foot truck fit perfectly) and went ahead with online turn-in. At near completion if this, taking second to last photo, gentlemen yelled at me to stop and bring truck around to turn in section. I continued to check in through self check in which is clearly an option at this location in Las Vegas. After taking final picture of where truck was parked immediately in front of building and turn-in area, same character develops an unprofessional attitude claiming that I'm trying to get him fired by not allowing him to check me in. Either remove the self check-in feature from this location or the manager of this site needs to train employees more effectively in how to engage customers who are only using the functions promoted to begin with by the same company this employee is employed by. As I walked away, employee grew an attitude making remarks about me as a customer of the company. Worst engagement of a UHaul employee I've ever had.MICHAEL R.
AAA Discount Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in North Las Vegas, NV 89030
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I would not recommend due to the hassle of doing a self-service pickup on a Sunday morning. We were not made aware prior to pickup of the documentation required for proof of identity. We were denied pickup, had to go through the self-service steps multiple times, and call the 888 phone number for assistance. The entire process took us approximately 40 minutes which was wasted time while we had hired help standing around doing nothing but waiting for us to bring the moving truck.Erik M.
A U-Haul area manager needs to do a surprise inspection on this facility.Andrew C.
Perfect 🥰Diane R.
Not made aware there was a15 min pick up window that's gps locked. No one at pick up site to help or ask questions. Customer support had very long wait times and unclear process for 24/7 pick up Truck had several undocumented dents and scratches that I couldn't upload to the app.Boe A.