My problem was not with this location but rather the with the reservation process. I had reserved the size truck I needed and an appliance dolly at a location convenient to my move but was contacted late afternoon the day before and was told there would be no truck available at that location. I was told the closest location with a truck was about 40 minutes away and did not have the appliance dolly which I had to have for this move. I then asked the lady at customer service to find me a dolly locally and I would go pick it up. She did locate one and I drove 30 minutes each way to pick it up but was told when I arrived that I could not have that one because it was already rented out for the next morning. I have rented several trucks and vehicle haulers for this current move with no problems but this reservation was a disaster.
Michael S
OM Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Wilkesboro, NC 28659
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Customer Reviews
- 3.0 Average Customer Rating
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The location was changed the day we were supposed to pick up truck to a further distance. The location was a convenience store and the person was one of the rudest people I have met. Obviously he had issues with women. He was unbelievably rude. We had people waiting to help us load so I had no choice but to get the truck. We have used UHual before and will never again
Maria PMi pedido era para las 9:00 AM y me dieron el camión a las 11:00 AM, teniendo perdida de dinero y tiempo, espero que se comuniquen conmigo para enmendar esa perdida, muchas gracias
Mario PAttendant was slow and pretty lazy. These trailers are heavy and at first he wasn’t even gunna help me hook it to my truck. He really pissed me off, I would never use that location ever!
Paul BAgain location was over an hour drive away each way. Was convince store with Citgo gas station. When I went in and told guy there I was returning trailer I asked where he wanted it. Didn’t offer any help or specific direction as to where. Was only one spot to put it between two trucks that were not totally in their own spaces. Had to turn around completely and then thread the needle to get it into space. No help from guy in store. Never even came out. Space was sloped forward and of course no blocking available to keep trailer from moving forward when disconnecting. Luckily I had some pieces of 2x4 in my truck otherwise would have been impossible. Had to lift very heavy tongue up and off hitch again no help which should have been two people for safety reasons. Only bright spot was guy in store apparently found my information even though I hadn’t given him any info and did fill out return receipt which I found right before I was going to do a self return. Cargo trailer itself was great and towed well with 3/4 load over 2975 miles. Tires were in good condition and only a year old which was appreciated. All lights were in good working order.
John H