Lock box very hard to access key had to get a smaller truck the dolly was not in the truck
Kevin D
Pawn Royale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Northport, AL 35476
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Clean enough but muddy footprints inside and crumbs on passenger seat.
Stacy A★☆☆☆☆ WORST EXPERIENCE OF MY LIFE WITH U-HAUL I honestly don’t even know where to begin with how unbelievably awful my experience with U-Haul was. I rented a truck on Tuesday, loaded it on Wednesday, and then—because life happens—I lost the key. Annoying, sure, but I did exactly what U-Haul told me to do: pay $350 for a replacement key. Fine. Whatever. I paid it. And then… nothing. For THREE DAYS, U-Haul left me completely stranded with a fully loaded truck I literally could not move. They didn’t deliver the replacement key until FRIDAY at noon. Let me repeat that: three full days to bring me a key that I paid for. Now here’s the part that is so outrageous it’s almost funny if it weren’t so infuriating: My truck was due back Friday at 10 a.m. How exactly did U-Haul expect me to return a truck I DIDN’T HAVE A KEY FOR? Telepathy? Telekinesis? Should I have invented a time machine? Because unless they expected me to magically open and drive a vehicle without a key, returning it on time was literally impossible. And their solution? They charged me for TWO extra days. Two days that THEY caused. Two days where I was stuck doing absolutely nothing, unable to move, unable to drive, unable to return their truck—all because they couldn’t deliver the service I paid for in a remotely reasonable time frame. This isn’t just bad customer service. This is incompetence mixed with total disregard for the customer. I paid for their delay. I was punished for their failure. And not once did anyone show an ounce of urgency, responsibility, or even basic common sense. I will never rent from U-Haul again, and I’ll warn anyone who will listen: if something goes wrong, U-Haul will happily leave you stranded, blame you for it, and then charge you extra for the privilege. Absolutely unbelievable. Avoid U-Haul at all costs.
ALEXIS JThe truck was clean looking, but the windshield wipers made visibility worse when they were on. I had to turn them off and just deal with the rain. I also was told the truck had 1/2 tank of fuel and my paperwork indicated I hade to return it with a half tank. In reality, it had 3/8 tank. I am not sure exactly what the issue was with the truck when I got it, but it seemed to be running in at least 6 of the 8 cylinders. I got single less that 10 MPG with the truck empty on the highway. When I put fresh fuel in the truck, it suddenly started running smooth and used about half as much fuel. This was not the best experience I have ever had with U-haul.
JOSHUA WMake sure everything is working well with the vehicle. I couldn't pump gas in the car do to a filter in the gas tank not letting gas through. I waisted more gas on the ground then in the tank.
Sonja B