Very disappointed in the entire process. We were scheduled for Saturday in Lodi to pick up the largest truck but when I arrived at Lodi I was greeted by Manager Gisela Molina and she said our pickup was in Oakdale. I showed her the confirmation I had on my phone but she disregarded it and said they had contacted and left a message on the phone at 7am to let us know that they did not have the truck there but one was available at Oakdale. I mentioned that we did not receive a message nor were we ready to hear that especially when we had hired help waiting, she was unapologetic and said that was our only option if we still wanted the truck. As stress out due to the moving process and then having to deal with this outcome and the service of one of your team members is unacceptable and I will reach out to corporate in order not to allow this to happen again. The impact of stress that day caused me not to function well and our time was limited due to the extra time we had to travel to pick up in Oakdale. Overall, the additional cost of mileage was also a big factor. We must ALL be mindful and courteous with one another in order to make it a better world.
YOLANDA M
Sinclair Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakdale, CA 95361
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Have the representative helping us speak English.this man spoke no english.we could not communicate well at all.i was so stressed.another man showed up at the end and we got the trailer on right.he spoke a little English .
TERESA STo cramped with equipment and not enough room to park and mow around.
Monica SOrdered a bag of moving blankets only gave me 4 that appeared to be used
ERIK RNo customer service. Gave me a break for 1 day rental off $400 bill. Almost the
DONA S