Horrible experience!! Go somewhere else!! Very disappointed with our experience. We picked up a U-Haul, used it for only about 4 hours, drove roughly 15 miles, and made sure to put the required amount of gas back into it before returning it. When my husband went to return the truck, the employee was extremely rude, took the keys from him, and never even went back outside to check the mileage or confirm the gas level. Despite that, we were later charged for over 30 extra miles and an additional $52 for gas that we had already put in ourselves. The whole situation was really frustrating and upsetting. We did everything we were supposed to do, so being treated rudely and then overcharged afterward was pretty upsetting. U-Haul, you really need to check the businesses you’re allowing to rent out your vehicles. Absolutely ridiculous.
JOSEPH C
Sinclair Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakdale, CA 95361
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Horrible customer service. The man was putting my information incorrectly so my card was telling me to reach out to my bank and then he recommended me to give him cash, but I told him what happens. To my refund from my deposit and he said oh yeah, knowing it was gonna be impossible to get back.
josiemarie sRoman was very professional and polite.
IRVING GCheck the connection to the ball I turned the knob a couple more times when I got home to tighten it up and he was on the phone with some one the whole time he was hooking it up
Rick hNice person helping. very helpful
ANDREW T