Do away with the 800 number agents they are no help whatsoever. Only have 800 agents to answer the phone in the event someone's in an accident after hrs. It's a lot easier to deal direct with the locations instead of the 800 agents. Train the agent at the Ocean Springs location to CHECK IN EQUIPMENT WHEN IT'S RETURNED!!! MY GOD PEOPLE, HOW HARD IS IT TO DO YOUR JOB?? I CAN'T BELIEVE THIS HAPPENNED - HE WASN'T BUSY, HE DIDN'T HAVE ANY OTHER CUSTOMERS AT THE TIME.....WOULDN'T THIS LOCATION LIKE TO KNOW WHAT INVENTORY IS AT THEIR FACILITY???? CAN'T CLAIM YOU HAVE IT IF YOU DON'T CHECK IT IN!!!
PHILLIP T
24 Hour Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocean Springs, MS 39564
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Gentleman that waited on me and completed my reservation was very nice.
PAMELA PNothing to do with location of pickup. But I will take this opportunity to address the pricing for this rental. I did the reverse of this trip with the same trailor 6 months ago to move my family prior to a military deployment. I expected to pay a little more or around the same price when I returned. But I was shocked that the price of this rental was almost 3x the amount the the same trailer just 7 months prior. I attempted to contact customer support about possible discounts for military and was placed on hold and transferred around before I finally just gave up. Outside of the price, I have no complaints but will definitely start looking elsewhere in the future
STEPHEN MA printed receipt was not available when the trailer was returned.
STEPHEN CEverything was what we needed to move. Helpful in making a quick reservation. Easy pick-up and drop-off process. Great customer service from the employees! Would be nice if they offered military discount. Use your own dolly because they charge you if you break the seal for it. $0.99 a mile from the time you leave the store.
JOSEPH R