We were originally set to pick up in Milwaukee, but once we arrived, they told us they didn't have the equipment we had reserved. The Milwaukee location is understaffed, but the two workers were fantastic. We reserved a 20' truck and a car trailer. We arrived at the pick-up location, waited in line for 30 minutes, and then we were told the location didn't have what we had reserved. The two workers helped us find another truck and trailer at other WI locations after about 30 minutes of sitting with them - I'm grateful for their dedication to helping us. They were able to get in touch with the Oconomowoc location, so a 26' truck would be reserved for us to grab it, without being charged extra for a larger truck. My spouse and I ended up having to divide and conquer. He drove 45 minutes south to get a toy hauler, and a friend drove me 40 minutes west to get a 26' truck in Oconomowoc. The Oconomowoc location was great - It was easy to grab the truck and head out, which was much appreciated after the morning we had. For a company of its size, UHaul needs to do a lot better with reservations. We showed the Milwaukee worker that we were at the correct pick-up location, and he said, "That's your preferred location, not necessarily where you'll pick up the truck and trailer"... ridiculous. Oconomowoc was great. UHaul is a pain.
Emily M
Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oconomowoc, WI 53066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Pickup location was a little far at an hour drive. Would like to had a pickup closer.
ROGER BGreat experience. Great place to rent from.
James KTill next time
JASON JProcess was so easy and the van was in perfect condition. Location is also right next to a gas station so that made it super easy to fuel up and drop off. The app is easy and intuitive and the checkout process was so simple - even though we were after hours!
Michelle S