The location did not have my pads with the truck - and instead of having them delivered they had me drive to another location to pick up the pads which added another 45 minutes to my wait time and unfortunately I was on a tight schedule. But the gentleman who helped me was friendly and apparently had rejected a previous truck that was supposed to be for me but was not up to his standards - so I am grateful for that!JEFFREY ALLEN C.
Trailer Rental & Towing in Ontario, CA at Trojan Storage Of Ontario
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ontario, CA 91761
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Worst drive ever, truck makes noise, needs a tune up and transmission work, does not shift properly. Truck was dirty with debris on floor, console and seats when picked up.Rayna B.
Abe was really helpful and the place was clean. Uhaul was exceptional and top notch. Would come back here again.ALAIN E.
Abraham and Lauren were very attentive and helped us out with the questions we had.HECTOR H.
Get more truckspete G.
What to pick up the truck it wasn't fair how to go to different location drop the truck off 2 hours early got email hour later telling me how to do it couldn't do it the right way a person took the keys didn't tell me how to do you and do it the right way will not use them again do not recommend them to anybodyClarence B.
Become better organized in this particular location, perhaps notify the customer beforehand when they are ordering from somewhere that is not a direct uhaul location. Was waiting over 2 hours for our reserved uhaulRandy K.
I will definitely will rent all my uhaul truck from this store.Rosalba M.
The young man was bery helpful and did everything right then and there and explained as he went I was very impressed!!!CYNTHIA H.
The level of service exceeded my expectations.CHARLES F.
Great Customer ServiceAlex M.
Bill was really friendly and attentive. Provided great customer service.Juan M.
Bill Martin, Manager, provided excellent customer service. Thank you!Connie V.
This may be the best U-Haul location that I've ever had to work with. I have been so disappointed by every other vendor that i just thought that was how it was going to be. Trojan has my business for as long as I remain in the area.Tom P.
I was sent a text message to drop off the truck at different location A REAL INCONVENIENCE 30 plus min away they said they were full I called U HAUL AND THEY FIXED THE PROBLEM they were not full PLEASE DON'T GIVE YOUR CUSTOMER THE RUN AROUND.Arnold P.
Keep up the awesome workesteban T.
Manager Robin was highly professional from the moment I called requesting a vehicle to picking the truck up and then returning the truck. He knew all the answers to all our questions, was polite and efficient.Judith P.
Locations I visited in Ontario did not have a rental furniture dolly. Bill called around to find one for me. I had to purchase one.Robert C.
I got the run around about my $100 deposit and ended up not getting it right away. Had to get it out on a card which will take 3-5 days because the store said they didn't have that kind of cash. It's a storage facility which not having $100 makes no sense.DAMIAN H.
Make sure equipment is on hand/available before confirming reservation. I reserved a dolly and my order was confirmed but was told on day of pick up there wasn't one available. I had to rent from a different location.Maria S.
I called U-Haul customer service call center the day before pick up and the representative was very rude and short, extremely unfriendly. Luckily my experience at Trojan Storage was much more pleasant.TERESA L.
Very easy. Young man was very nice and knowledable. Truck was easy to drive.Mary R.
This place was great and the person who helped us there was outstanding! Could not have been better. Again THANKS!valerie T.
Very little improvement is needed. The service provided by Trojan Storage manager Bill Martin was outstanding and exceptional.PAUL Z.
Bigger signage. Could hardly find you!Jerry Z.