We opted to check in via mobile app but he app didn't work. The app wouldn't allow us to take a photo and driver licence images. We had to go into the site to check in.CURTISJ B.
Trailer Rental & Towing in Ottawa, ON at Bentley Tires And Brakes
(U-Haul Neighborhood Dealer)
Ottawa, ON K2E6T9
Services at this Location:
- Mon-Fri: 7 am - 8 pm
- Sat: 8 am - 5 pm
- Sun: 10 am - 4 pm
Special Operating Hours
- 7/1/2021: Closed
- 9/6/2021: Closed
- 10/11/2021: Closed
- 12/24/2021 - 12/26/2021: Closed
- 12/31/2021 - 1/1/2022: Closed
One-Way and In-Town Local Rentals in Ottawa, ON K2E6T9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was delayed at least 15 mins for drop off because the rep thought I was there to pick up a trailer when I clearly stated I was returning a trailer.Michael M.
Our situation was unique: the trailer was going one-way. I rented the trailer but my husband drove it to the new destination. When he went to return it, I was 600km away from him, so the "share my location" on the app didn't work and we were unable to upload any photos or "submit". Fortunately someone was still at the drop-off location and was able to do the turn for us. Ali was great! But this situation probably happens regularly, and Uhaul should figure out how to accommodate this kn their app.J-ALANA C.
Nothing. We had excellent customer service and will most definitely rent from this location again without hesitation.Robert AND Viv T.
TERRIBLE SERVICE AND TERRIBLE CHARGE ON FUEL.DAVIDF L.
Explain payments to customersJOMARIO W.
Store was closed when I got there. We're supposed to be open according to u haulSTEPHEN C.
Limit booking reservations only when this location is open.MICHAELS C.
I have no problemLornalee T.
Have a map of the current location, n the vehicle..Harris N.
Customer did not leave a comment.Allend S.
Excellent customer service. Friendly and helpful staff.MATTHEWTP T.
The young man that dealt with me was simply excellent!!!! Thank you for making my experience a good one.MICHELJ D.
The truck stunk of marijuana, it was filthy inside and out and there was an empty beer bottle in the passenger door. Also needs a tire balancingKATHARINEE H.
The attendant was very helpful and friendly. Made the experience smooth, and stress free.KARL L.
Cargo van wasn't clean and smells like goat at the cargo. No dolly was provided, not even an alternative.theodore june O.
Truck was perfect size for the move. I was impressed with the availability of the truck since I reserved it one day in advance. Staff were extremely friendly and helpful. I would recommend UHaul to anyone looking for an inexpensive moving vehicle.Danielle B.
I reserved a dolly, but when picking up the truck, they told me that there were no dolly's left. They seem to be unclear on the meaning of "Reservations".JONATHANA G.
Opened a few minutes late. Employee not wearing mask indoors the entire time I was there. Small amount of dirt in trailer. Took longer than necessary to process as employee needed to call someone to help. The chains were dragging a great deal. Was told this was proper installation. They did get me on my way, but as I have had only great service and assistance at U-Haul locations in the past, they stood out as very poor.William L.
The location was fine but the booking is absolutely disgusting to rent a truck for 9 am only to find out at 840 that they have no truck is disgusting moving is stressful enough this location managed to get us a truck by 1 pm but put us hours behind scheduleSANDRA JOY M.
Everything was great, thanks!KORRIEWILLIAM B.
The truck was filthy when I picked it up. I was charged a cleaning fee by the mobile reservation system despite documenting the state of the vehicle on pickup with photos uploaded onto the mobile system at the time of pickup. The local agent informed me that a cleaning fee had already been collected from the previous user and assured me that the fee would be removed from my bill. It was not and my credit card was charge. Uhaul has not responded to my request for reimbursement.Deborah Dawn V.
The Truck was very dirty in the cab. Needs a good detailingGERARDFRANCIS WA F.
Self drop off could have been easier to find on websiteKevin P.
Nothing really. They offered very personal next level service. The young man looking after me was working very hard and went the extra mile for me when he didn't have to. A very positive experience.MICHAELA M.