Great customer service. Wonderful staff.
Shahzeela S
Your Space Storage at Owings Mills
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owings Mills, MD 21117
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Take reservations for trucks and verify with the location of its availability- your system obvioiusly does not work-This created added stress and delays that cost me money in that I was from out of state and had movers waiting -costing me both aggravation, time and money.
Monica MWhen I was checking in, the lady signed me up for the insurance and other add-ons after I had told her I didn't want them. It was caught when she told me what the total price was going to be and I questioned it. It was corrected. The van itself was muddy and dirty on the outside. The back of the van had mud all over the tailgate and bumper and there was mud/dirt inside the van. We were moving my college son from one house to another so we had a mattress, boxspring and other things so we had to find carpets and boxes to put on the van floor so we didn't ruin the things we were moving. I mentioned this to the lady when I dropped the van off and her response was "Oh, you can call or email UHual to let them know". I would think it's the responsibility of someone to ensure that the rentals are clean after each use and ready for the next person.
Bill BEvery thing was great
Carla nThe rental process went smoothly, the vehicle was clean, and the employee was knowledgeable and helpful in getting everything set up. However, their demeanor came across as unfriendly and they rarely smiled, which made the interaction feel less welcoming than it could have been. While I received the assistance I needed, a warmer customer service approach would have made for a much better experience.
CHENILLE M