Fix your computer system. I took the extra time to come in a few days before I needed the truck to get everything set up. Then, I followed the instructions on the app and uploaded my driver's licenses and accepted all the forms and such the day before. When I arrived at the location to pick up the truck, the person at the desk was having trouble with the customer before me and could not figure out how to finish with his truck rental. When it was my turn, she kept asking me for additional names of people to add to the contract claiming it was the computer system and, while she was trying to help, she seemed totally flustered and we had to then call tech support, wait on hold, and eventually I got my truck. I just wish she would have said that there is a computer problem and then called the appropriate person to fix it. The total time I spent renting the truck was about two hours. For all this advertising about renting using just an app, this was the most frustrating and inefficient experience that I have had in a long time.
Ralph F
West Coast Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Springs, CA 92262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The corporate office needs to make sure that their franchisees have equipment and their trucks are available, and the places that they need to have them available instead of running around to create more mileage and hidden fees. I will never encourage anybody to use U-Haul again!
Jacqueline PKelli was super helpful and had a such a wonderful personality. This is my second time renting from this location.
Greg PN/A
sergio rThe truck size I requested and was confirmed was NOT available. So I had to take a smaller truck which caused my move to be more difficult.
Andrew P