Everything was great, thank you!
KRISTIN S
Farnsworth Construction and Gravel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paonia, CO 81428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly and easy to work with folks here.
CHARLES WDownloaded App but could never get account set up. Calls to dealer on any questions went unanswered and no follow up.
GREGORY FEmployees have never been friendly at this location and have yelled at me or threatened me both times I have used it as a Uhaul return location. During my latest equipment return, I was yelled at by an employee for the location I was parking the trailer, but the employee refused to answer the door to check-in the trailer since it was after hours. I was forced to choose between an after hours return fee or a late fee because the business was closed the day my contract ended and the equipment was due to be returned. Thankfully a complaint to customer service got me in contact with the area field manager that cancelled the unavoidable additional fee. If Uhaul wants constructive feedback on improvement, do not allow businesses to charge the "After hours return fee" for contracts that end on a day the return location business is not open. It forces the customer into a catch-22 situation of additional fees. I also suggest you discontinue business with Farnsworth Construction and create a space for a business that can provide a positive customer service experience. As long as Farnsworth represents U-Haul, poor customer service experiences will continue.
KATHERYN LI dropped off my car and the car trailer after hours. The lot was absolutely dark with no clear guidance on where to park or leave equipment. After a couple hours sleep, I received an angry call from Mrs. Farnsworth that I had 30 minutes to move my vehicle or it would be towed. I scrambled half asleep to move my car while Mrs. Farnsworth followed me ranting about how I was in the wrong place. When I returned the box truck it was after hours. I was charged cleaning fees despite having swept it out before returning it. Overall, being yelled at and overcharged are not ways to treat customers. Hope I never have to deal with this lady again. I would rather return to a different location another 15 minutes down the road.
Katheryn L