The Uhaul I rented was the 15. The lock for the back door did not work so I had to haul my things without any peace of mind and avoided taking the freeway. I told the lady at the front desk about it and she did not show any care in the world about it. Also the easy load ramp on this specific U Haul seemed very flimsy compared to other U hauls I have seen. I do not think this is a problem with the U haul company - more I think its a problem with the U haul dealer I rented from. I hope they fix the lock issue especially before someone gets hurt minding their own business on the freewayCHRISTOPHER L.
Trailer Rental & Towing in Paramount, CA at Low Cost Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Paramount, CA 90723
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Girls in office were very goodRandall H.
The staff went above and beyond to help so I wouldn't change anythingRhonda N.
Had a reservation, got there and was waiting in line. Got a call,"we don't have your equipment." Personnel felt horrible. Find us another auto transport 30 minutes away. Went, no ramps, can't rent it to you. We moved to Vegas without our truck.beth H.
Staff was very professional helpful and pleasant! I had a few questions and they answered promptly. Overall I would highly recommend this location to anyone!Earl H.
Nothing the staff was very helpful when I dropped off the truck. I'm just glad I didn't get a bigger truck or I wouldn't know where to park itChris C.
The vehicle had no fuel, rep was a bit rude. I was quoted one price by phone representative and then given another by store representative. Rates should be the same for all uhaul stores nationwide.Lori D.
Very happy with the customer servicesiliva E.
Clean truck with no dog poop..Gina C.
Absolutely horrible experience. I was to handling moving for my grandmother, and i leave straight from work to go handle this, so I can get home to my family. We arrived there on 10-2-19 at about 2:55pm, for my pick up at 3pm... Come to find out, There was a note saying "Out to Lunch, back at 3:45". (So frustrating to see this) While waiting outside the building; one of the employees approached us and suggested we go to a different U-haul location if we were in a rush, I politely said, "No, we'll wait". The ladies came back from lunch around 3:20 pm. I jokingly said "Where's my Jumbo Jack", feeling in good spirits I thought "finally we can get going". Signed all the docs, etc. The truck rental gets pulled up, we were ready to head out and went to verify the mileage. Put the keys in the ignition, car won't start... I was like oooooohkay? The guy goes, "Oh yeah, you have to Jimmy the key up and down a little". (Even though I've never had to do that with a U-haul rental before, whatever.. I understood) then we verify the mileage and gas, and come to find out, it's the wrong car!!! Another delay. At this point we were completely fed up and the guy comes back to have me sign the paperwork and its right this time. And we leave around 3:45, our paperwork says 3:30pm. Again.... Whatever the next day 10-3-19 I got a text saying to return by 3:00pm or be charged another $20. So I made sure I got there before 2:50pm. And guess what? Another sign posted but this time says "Out to Lunch, be back at 3:15pm". You can imagine how I felt. Another delay..... Ugh! Waiting outside the building again for about 10 minutes this time, and then the lady comes out the back and says "I can take the key, just take a picture of the gas and mileage and have a nice day". I got picked up and that was that. I will NEVER do business at (Low Cost Self Storage) again. They're service was unprofessional, and my experience was extremely frustrating.Brandon M.
Amazing service, highly recommend online check in. Great and wonderful owners, made my move smooth!Carlos M.
People are very helpful and friendly and make it easy for me each month.CHUCK G.
Literally I went to drop off the truck at 3:48 and it closes at 4:00 pm, the doors were closed already we couldn't find the drop box, the lady was still in there looking at us like if we were dumb Instead of helping us.Maricruz S.
They were quick, people were friendly, AC was cold, but the uhaul was dirty. There was food in the cup holders, and the windshield was filthy.Sara T.
No improvement they are excellent great people.maria R.
you are greatAmbrose T.
Great first time experience. Thank you!Nancy E.
Close and easy to use in and out.James G.
I went to drop off truck didn't really know where to park it because no other U-Haul trucks on site. Then they didn't have a drop box just a mail slot in the door. Wasted precious time calling customer service to make sure this was the right way to leave the key.KENDRA RANICA B.
Amazing as always!Claudia U.
I had such an amazing experience. I don't remember her name I believe it was Rosa she had blond hair but she was AMAZING!!! I had been having such a hard move but she made this part soooooo smooth I can not thank her enough!!! Thank you so much for being so great may God bless her and take care of her abundantly!!Claudia U.
Great customer service "FRANCES" CUSTOMER Service RepWillie L.
Your personal is inefficientCLAUDIA S.
Had to wait 20 min until someone came and opened the door. I would of put a sign in the window be back in 10 min. I came during business hours and the place was locked up. I called back to back no answer. Had I not waited I would have lost my rental for the day. Need to let customers know tbat your business is opened not closed. Courtisey.Elizabeth F.
Customer did not leave a comment.JOSE G.