The location is very convenient and the staff is extremely friendly and helpful, but the vehicle itself should NOT be rented until it is professionally cleaned and sanitized—or replaced with a new one if the odor does not get neutralized and resolved. It had an extremely potent marijuana smell that was frankly gross and unbearable — so much so that I personally smelled like marijuana when I arrived for a meeting after only driving the vehicle for 4 hours. I did not have the luxury of time to return and rent from a different location, so I had to personally get a bucket and cleaner and wash down every interior surface to try to minimize the odor as I had rented the vehicle for a week, and it was pretty unbearable to be confined in that space. That cleaning was thorough and only slightly reduced the odor. The staff apologized profusely and shared that a previous renter vaped inside and despite cleaning it several times, they couldn’t get rid of the smell. I looked it up and vape residue is oil based and penetrates and attaches to upholstery and other porous surfaces — like the wood and rubber mats. This vehicle should be changed out for a new one from the corporate office so future renters do not endure the same stench of odor.
MICHELLE G
Savage Spirits & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paso Robles, CA 93446
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Customer Reviews
- 4.5 Average Customer Rating
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Emphasize testing the app before pickup. Wasted a lot of everybody's time getting that fixed.
Glenn MOverall, no personal complaints. I like picking up in the parking lot vs on the street so thanks for parking it there. Just note, the overhead parking lot light was burnt out so after dark it might be tough to take photos and see vehicle details. This is a very convenient location and I’m really grateful for the ability to have 24 hour pickup times vs standard business hours. Thanks for the mobile app pickup option to accommodate that. The onsite staff are great and all the neighboring tenants seem to look out for the U-haul. We checked the headlights when the auto shop guy said he thought one was out (it wasn’t) but I appreciate that extra sets of eyes are making both the U-Haul van and customers safer. Looking forward to renting again!
Michelle GSmall business that excel in customer service! U-HAUL Online can improve, a Meh experience. Yet, this review is for the store that is NOT a dealership. Kodos for having this mobile pick up service for people who are moving!
Pam AVery easy. The only thing it was not abundantly clear to return the keys after taking photos so was unable to photograph the interior because I had locked the vehicle
Tina P