The original address from my reservation was in a different location. Then I was sent to another location to get the truck then they sent me to the final pickup location. Then I was asked to take a trailer to the drop off location and was promised compensation and discounts. Upon returning the first address also wrong then I was sent to another location which couldn't receive the truck and trailer and the lady on the phone had me change Mt phone settings and preferences on my personal phone to accommodate their site which after doing so still didn't work so I demanded another drop off with an individual present who could receive the truck and trailer. After going yet again to another location even that rep couldn't get the truck turned in so he got upset and called someone to help with getting the truck out of my custody. Finally 4.5 hours after the initial drop off the truck was released from me. I didn't get the discounts promised and am waiting for the compensation. After everything I went thru just to get tyne truck and to give it back i should have had free rental and been paid a daily wage for all the issues. I hand never had such a mess before uhaul needs to address all these issues with it's dealers and pickup and drop off locations. Someone should always be present to aid or assist if needed. Also the truck had weird grinding noises when you take off smell the exhaust definitely had issues. Which i pointed out to the last guy I dealt with. The person at the pickup location wouldn't help load the trailer on the truck and requested after I get everything hooked up drive it to his front door so he could look over everything.
MICHAEL R
Warrington Business Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pensacola, FL 32507
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Periodic tire checks.
Todd CSee about changing the published address. Hard to find with navigation — doesn’t seem to take you right to the store or shopping center. I “arrived” today at the street address but could not see the UHaul site. Thought I was lost.
Suzann MTruck was in poor shape. During the trip it had some rain. And when unloading the truck about half the truck was wet. Please do better inspections on the truck before renting. Nothing like the surprise of unloading and finding your stuff wet.
BARRON WGreat staff, worked well with me upon return (during a torrential downpour).
THOMAS A