Trailer was very useful. Easy pickup and dropoff was nice.
Brady D
Penticton Brake And Wheel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Penticton, BC V2A7N9
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkWent very smoothly, trailer was all ready for my pickup. Gentleman was very knowledgeable and that made for a seamless transaction. I had an issue with my wire connector, but that didn’t phase the employee. He just went back inside and got a different wire harness. Problem solved. When I returned the trailer the same gentleman came out and unhooked everything and pushed the trailer back on their lot. Again smooth and easy for me. 5 plus stars
Gordon TI booked a 10 ft truck several days before my move from Penticton to Castlegar. A few days after my booking I got a text from Uhaul saying that a family in Trail (drop off for me) was in need of a car dolly and enquired if I could bring it back. I spoke to an agent and said Yes as I have a small car I needed to get back to Castlegar. I said it was a VW beetle. On my drive to Penticton on Sept 29th I got a call from UHaul about my rental truck. They said they did not have a 10 ft truck until the 1st of Oct. I said that I was in a vehicle with 3 friends and we thought we were loading up a truck on the Wednesday the 30th. This agent explained to me that when you book online it says that an agent will contact you the day before to let you know if they have what you want available. I said how can you actually make plans if you do not find out until the day before when you are likely on the road already. So we lost a day of loading up the truck. Day of picking up the truck, My gf and I walked into Penticton Brake and Wheel. We were ignored for a brief time. No hello. nothing. Then it was "what are you here for".. I said a 10 ft truck. This person named Kevin did the paperwork. Never looked at us. Was still sitting sideways to us and looking at his computer . He never looked at me, just put the papers on the counter from his sitting position. The truck was parked on the street. He handed me the keys. but walked with me to the truck. Said turn this off each time you turn the truck on. Turn it back on if you feel you are riding the brakes. Then he walked away. We came back the next day to pick up the car dolly to take back to Trail. I drove my VW there to put on the car dolly. We walked in the door and once again Kevin did not even look at us. He said "Its going to be a bit" I went outside. My gf said " Is you car real wheel drive?" I went back in. Kevin was eating a sandwich. Did not look at me. I said " Can my VW Bug not be towed on a car dolly? He said "no" I said well I am confused because the woman I talked to knew I wanted to tow my car and be bringing this car dolly to Trail.. He said well " I do not even know why you agreed to do this."I said could you please notify Uhaul that I will not be bringing back the car dolly. He said he would. He did not.
Leslie EWe only rent from Penticton Brake & Wheel. They are so helpful and always give us the best advice.
Rich FEverything was fine no improvement needed
margaret c