The truck was not clean inside at all when I got in it. When I returned it I literally did everything like I have always done when renting from uhaul. I filled the gas back to where the needle was when I rented the vehicle. Had the truck about an hour, only went 16 miles. Then they want to charge me an outrageous amount and saying I didnt put the gas gage back where it was and thats completely ludacris! Ive rented from uhaul many times in the past and have never had this issue because I always put the gas back into where the needle was! If this situation isnt resolved I will never rent from uhaul again! Im beyond frustrated with this issue! There's wasnt even anyone at this location to drop the truck back off. I wasnt aware I was supposed to take pics of the odometer either at the end so I had returned the keys in the drop box and when I scanned the qr code thats when I found out I needed to take pics of the odometer. I called up the person who I made the reservations with amd told him and he said its not a big deal, its mainly for my protection. If I had known I needed to take a pic of the dash showing the miles and gas I would have before I dropped the keys in the drop box to avoid this!!!
Serina P
Elite Staffing Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85014
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Customer Reviews
- 3.5 Average Customer Rating
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The guy who is responsible to rent me is rude and disrespectful. I will never go to 12th street and Indian school Rd. He made me feel that he was doing me a favor. Crap
Eyasu ZThere was nobody at the location. Everything was done over the phone, even the lock code to receive the key to truck. Emails were sent for pictures of truck and confirm mileage to the truck. The truck assigned had 2 warnings of maintenance needed. The truck was not clean. Returning the truck for final payment was not done at time of return. I had to call again, to be told it would be a couple of hours before confirmation of mileage, gas, conditions of truck to be recorded. I will not use this location in the future. Nor will I recommend this location to anybody.
ZITA LClean the windows better,..??
Edward CThe main manager was very helpful and friendly. He went above and beyond ! He made the experience very easy and smooth, even though moving is never easy and smooth! I appreciated him extra on a day like this. Thank you !!!
Cheaynne F