The pickup location was changed two days before the reservation when I had no other options. I changed our plans and drove 1.5 hours to pick up the truck. The cell signal was weak at the new location making it difficult to use the U-Haul App which was the only way to contact customer service to let them know the key was not in the lock box as promised. An employee did drive right out to get us the key but then was upset that I used the U-Haul App rather than call him directly. I had no idea what to do when the key wasn't in the lock box and felt that using the customer service chat was a reasonable next step. In total, the experience turned my son's graduation day into a hurried rushed mess.
Kristen C
Pyramid Towing & Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pinckneyville, IL 62274
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Customer Reviews
- 4.5 Average Customer Rating
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Every thing was good!!
JAMES CIt was very close and convenient to my home to drop off.
Pauline JThe gentleman was very friendly and when I received a text that I didn't check in the rental I used, I went and talked to him. He said that this had happened a few times before, but he would call the manager and have it taken care of. Everything was taken care of. Very pleased with the service. Thank you. Pauline Jones
Pauline J