1. I reserved just one dolly, and they had zero. 2. I made this reservation on the app, and when I picked it up I noted on the app there was no dolly, but I still got charged for one. 3. The app required I take a photo of all sides of the truck, but I paid for the basic insurance so I hit "skip." 4. The app required I upload a photo of the mileage and fuel gauge, but when I tried it said "You have uploaded too many photos, cannot upload any more." This was HUGELY frustrating. I finally asked the on-site person if I could just take it, and he said yes. 5. The gas gage when I checked out was at 3/16, and I added 3 gallons (for 20 miles) and took it up to 1/4, but got no credit for the extra, and the final receipt said it was returned with 5/16! These were LIES.
Seth W
7 Star Sam & Associates
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75074
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Customer Reviews
- 3.5 Average Customer Rating
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1. I ordered three flat dollies, and they had only one. This turned out to be ok, but I wish they had more on-hand, or had called ahead of time to tell me they don't have them. 2. I ordered 2 dozen blankets, and only used 1 dozen, and it would have been nice to have gotten credit for the unused ones, but that did not happen.
Seth WI had refilled the gas by adding 2 gallons before returning still i was charged for 2 gallon in my invoice. Extremely dissatisfied.
Aayushi BThe roof leaked. Truck was in overall poor condition. Transmission made loud noice. Shifter was had issues. Ignition lock on steering column had issues when being turned off.
Lyn TThis write up is not just about this location BUT a criticism of the overall operation for U-Haul. I had an appointment at a different location which was booked online - upon arrival I found they had changed my location to this 7 Star Sam location. While an email was sent to me notifying me of the change it was done after my appointment time so it was useless. The 3901 N Central Expressway Plano TX location gets a ZERO - lower than poor rating (there was additional attitude I won't even get into... My Promise to the U-Haul Brand is that I will always warn friends/relatives/strangers of the inefficiency and poorly run operation that you have....
William D