I had to clean off the snow myself. You would think that they would have a brush in the truck or something. But nothing like that in the truck. I think better customer service on the little things makes a difference. Other than that I was pretty happy with everything else. And would rent again.
KRIS S
Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Plattsburgh, NY 12901
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- 4.5 Average Customer Rating
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Same experience at drop off. 😀
David CEvery employee we met was incredibly helpful. Our rental was clean and in top shape. I have rented from U-Hail before and I never hesitate to go with them.
STEVEN STruck was not shovelled out of the snow. I had to shovel it out of the snowplowed bank and around the tires on the sides to get the truck out of its parking spot in the parking lot.
LEAH MFirst and foremost, the manager, T__ y, although a very good talker does well deflecting the subject matter. I really don't think he took into consideration all the variables in our situation. For one thing, my son was bringing the pickup that we rented back to Plattsburgh when he was wrongfully detained by authorities. The judge said there should have been a 7 day grace period in which there was only one. Added to our bill was a 500.00 charge on top of regular bill. No breaks were given. We were charged a 300.00 cleaning fee which I knocked only 100.00 off for attempting to cleaning out in below zero windy weather! I froze my hands because they wouldn't turn the engine on to heat it up.I could go on, but my point is made. They just saw an opportunity for easy money is how it played out. My hands are tied! Same story always told. Ty for listening.
LORI T