I should not have had to go to the location if uhaul had kept there promise to have my equipment at the correct location.
BYRON R
Ridley's Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pocatello, ID 83201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The staff dealing with the u-haul portion of this business was untrained, unfamiliar, unprofessional, disrespectful and rude. Very unexpected and disappointing.
MICHAEL SThis location was unable to edit my return date to add an additional day to my reservation.
AMBER EThe lady was rude, did not know any answers to any of my questions. gave us a uhaul with half a tank of gas, and no dolly for us to use. and all she kept saying is we are not a uhaul we are just a supplier. there was a huge dent and when we tried to tell her same response we are just a supplier, and when we needed help with the app so we could report everything she couldnt help us and said the same thing. never again will i go there.. also didnt have any of the equipment we ordered so they had to change us all around. we had to go to 2 diffrent locations to get what we ordered and still got charged for extra miles we did not cause and charged me for the wrong trailer that cost more.
Xeus GI rented a uhaul and an appliance dolly. They did not have a dolly at the location i reserved it at. I was told I would have to go to another location to pick one up. The truck was completely empty when I picked it up, yet I was charged for 12 furniture pads. I never received said furniture pads. Had to drive all the way across town and back in the uhaul, but was charged for that mileage for retrieving the dolly that they were supposed to have reserved for me. Then had to return the truck to one location and the dolly to another location. The whole thing was very frustrating.
Amanda K