Despite “guaranteeing” me a truck in a different location at a more convenient time, U-Haul chose to change my reservation time and location without notifying me until the time I was expecting to actually pick up my truck. I even chose contactless pickup to make this process easier on you guys but U-haul’s apathy for customer wellbeing prevailed yet again. The rep behind the counter was unhelpful, unkind, and uncaring. I called U-haul’s customer service line and unsurprisingly no one answered, demonstrating once again how little U-haul cares about a person once they’ve separated them from their money. Being forced to work with this company genuinely makes me consider throwing all my things away and starting anew rather than having to deal with you’re bullshit.
TODD D
Friendly Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Orchard, WA 98366
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Truck was dirty, left on a quarter of a tank of gas and leaked all over my belongings when I was moving across town. Some of my Halloween animatronics got wet and prolly are ruined now… I don’t mind paying for the gas I used but paying the rental and insurance fee seems ridiculous to me… Tried to get ahold of customer service several times by no luck…
David TAll the guys at this location are very nice and welcoming. I have used them 3 other times in the past and every time has been better.
JARETT HThe roof of the trailer had a leak where it had been repaired and when it rained our belongings inside got wet
Jeffrey MListen to the customer! When they pick a location it might be for a reason. Tried to go back to rent a car trailer but was denied even though there was 4 on the lot. Told me they had to stay in town. Didn’t have a trailer within a100 miles.
Rick M