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MICHAEL H
Customer Reviews for Friendly Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only complaints are that the drivers seat was broken down causing me to lean towards the door and the drivers door did not close completely without slamming the door. Annoying around town .. a problem for a long term lease.
JODIANN ORecently rented a Penske and drove it from Tampa to Port Orchard. After renting the U-Haul today I realized the truck was much more comfortable to drive. I so wish I would’ve rented a U-Haul for the cross country drive. The cab of the U-Haul was comfortable and had plenty of room for an over 6’ driver. I had to fold up in the Penske truck. Reasonable prices, great customer service! Don’t pass on the insurance which is also reasonably priced.
Clyde HNothing everything was perfect great customer service
JOSE OGreat customer service. Next time I need a truck, I will rent at this location.
VENUS KYeah charged me extra for fuel charge, even though I filled it up to the point that it was before, which was like $20 already. I took a photo of it before and afterwards and the levels are about the same, feels like there's no real way to win, and bait and switch in a way. Service was good until that point. It makes me mad and I want to go back, but I have too many important things to help my veteran friend move all his stuff.
DUNG NThe truck broak down and I had to call on a few friends to bring their cars to unload it. Even thought the truck broak down the locations told me they could do nothing and I had to contact u-haul. I did then u-haul told me to leave the keys in side and lock the doors. the toe truck driver call me upset and asked mey why the hel did I lock the doors I told him thats what I was instructed he was pissed and hung up on me after telling me what a pain I created for him. The I was billed the full amount for the truck even though I did not get to use it and had to call up a bunch of friends to empty it and bring the items to my church.
JOSEPH DThe floors had some dirt and pine needless on it but other than that it was pretty clean
BRANDON BThe cabs could have been a little cleaner but overall I’m very happy with the service I receive here
DWIGHT AFast and efficient
STEVEN JSame as before
ROBERT GCheck vehicles between customers, maintenance or repairs should be done properly and not, "this'll do for now"
MATEJ Uthe van has a broken ignition switch. key could not be removed, hard to turn.. the employee said he knew about it but they haven't fixed it and just keep renting it.
Jen CFriendly and knowledgeable. The box truck however was left with sand and dirt which we had to cleanup. That said, the truck ran well and the service was great.
JOSE LThe previous users left the back in terrible condition. It appears that they hauled household garbage. There was dirt and food pieces everywhere. The thing should have been cleaned with water.
MICHAEL Hfree gas! Just kidding
JOHN CThe truck only had just under 1/4 tank of gas when we got it. Luckily, we only needed it for about 30 miles. There was a bit of a mix up and we were over billed because apparently the previous people didn't fill it up and they didn't notice so they charged us for 12 gallons, but they worked with me and got the issue resolved.
KEVIN WVery helpful everything went great!!
jeffery kGreat experience very knowledgeable staff , thank you
JESSIKA MVery easy process. Truck was clean and ready upon arrival time.
KEVIN GSuper fast and efficient rental. It took less than 5 minutes to pick up and drop off our reserved rental truck. I would book again at this location
JAY LThe tire was flat when I loaded the car. I specifically ask the U-Haul attendant about the tires and he assured me they were good to go without checking them.
BRADLEY NThis was one of the easiest locations to pick up - due to the proximity of where I needed to be. It also helps that it is located at a Food Mart - no need to search for a gas station. Thank you for being so amazing!
Sharice MThe cabin area was absolutely disgustingly filthy and smelled of cigarettes. The drivers seat wouldn’t move forward which was a safety hazard since I’m only 5’2. There was some transmission issues going on with the vehicle as well.
STACI SThe only way to improve this location is to close down this location before the pedophile who works there actually succeeds in his messed up ways. I stopped him from trying to get my son to get out of the truck while I was trying to pay for gas. He terrorized my son and is lucky to still be alive. Dont rent from here
MICHAEL BGreat customer service! Super friendly
Amanda TA little small and able to find parking so I had the representative park the truck. Fast and simple drop off.
DESIREE GCustomer service is nice enough, I feel the uhaul rental is just a money thing for them. Handed the key and told where to find the truck by looking for the number on it and sent on our way.
CHARLES HI was quoted one price on line.. they gave me less blankets then I had requested.. we returned the truck 6 hours after we picked it up with a full tank of gas ( we drove less the 20 miles total) , returned all the blankets and they charged us another $188. They said we were missing blankets and they cut me off and told me to dispute it with my credit card company..
Jacqueline HCharged me $13 for 2 gallons of fuel, went 50 miles and put 7 gallons in myself. The fuel gauge was above the received level. Truck was all over the road, ever bounce in the road I nearly lost control. I will steer everyone away from this location... Horrible, dishonest, and unsafe uhaul trucks.
Terry AEverything was no fuss, no muss. I am very very happy.
Sharon EThe trailer towed like a dream. When it was unloaded, it was a bit clanky and noisy, but when loaded, the tongue weight kept the rattling to non-existent. A pleasure to use, and very reasonable price for the cost of the equipment.
Anthony OEverything from pick up, to loaders to check in went extremely well, would recommend this uhaul rental location to anybody in the area!
Kim CConvenient location and helpful staff.
kevin mVery accommodating. I had to switch to a bigger truck, and I accidentally left something in the truck when I turned it in, but they were very helpful and patient.
Terry HNada
Jarett HPrompt, professional, courteous, helpful. A pleasure to work with.
KENNETH FThey struggled with the computer system both times I rented there. The second time I had a reservation for 8:30 and they wanted me to come back at 9 because he could use the system. I convinced him to call the person and do it but it took a while. Upon return they were friendly. The truck the first time was good. The second time it had the check engine light on the entire time. The first time they didn’t have the blankets I had rented with my reservation. I would not recommend this location only due to the service time and knowledge. I would drive the extra 5 miles if the check out process was easier.
April MThis location was a gas station/u haul rental location. There was only one person working the counter for the gas station and u haul. The person did not know how to operate the u haul computer and had to call someone on the phone to process the rentals. The wait time was over 40 minutes.
Troy BThe proprietor was very helpful. The vehicle was clean and ready to go.
Sheryl CThe truck needed a wash inside and out. I was moving furniture and the box smelled like garbage and old oil.
BOB WI reserved a truck and trailer a month prior to rental in Bremerton,Wa. A few days prior to pick up, I was notified and told I have to drive 30 minutes away to another city and get the truck and the trailer would be ready a day later in a city an hour away. This is terrible! Put me 1 day behind the scheduled move and now In traffic due to trailer not being ready until noon the next day. Last time I use Uhaul
Tory VYou were very kind I definitely will go through you next time
Nicole MGreat customer service and quick turn around.
Ashley BIt was super quick and easy to pick up my uhaul. They had it ready and were pleasant to talk to.
Katherine DNo sign outside to find the little inside counter with a small U-Haul sign behind some liquor bottles 🤷🏼♀️
Patricia GHard to find a proper drop off spot for truck.
Timothy SExcellent service by phone and in person by the u-haul representative. Thank you.
Mark W