Customer Reviews for Friendly Food Mart
(U-Haul Neighborhood Dealer)

197 reviews

4800 Jackson Ave SE   Port Orchard, WA 98366

(360) 329-6731

Hours

  • Mon–Fri
    7 am–4 pm
  • Sat–Sun
    8 am–3 pm

Services at this Location:

Contact Us

(360) 329-6731

4800 Jackson Ave SE
Port Orchard, WA 98366

Services at this Location:

Hours

  • Mon–Fri
    7 am–4 pm
  • Sat–Sun
    8 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
2.0

I ordered this trailer to be picked up in Bremerton. Instead I was sent to Port Orchard which necessitated a 30 mile round trip instead of 10 mile round trip. At, Port Orchard, a single attendant was running the gas station, convenience store and U-haul. That is a bit much. The wiring on the trailer needed to be replaced which the attendant took off another trailer. There were no moving supplies available at all. The trailer was full of muddy footprints and I had to wash it out before I could use it.

Stephen R. 
Rating:
5.0

It was a good no stress no complanits..and i thank you for that.i will be a repeat customer

Chris Q. 
Rating:
1.0

I rented the Uhaul to pick up my TV from the Navy Exchange which was 10 mile away from the Uhaul. I was tole by the attendant (an Indian guy) that the truck was 1/2 tank full. I was in a hurry as Monday was a holiday and the exchange will close at 4pm. As I drive away, I noticed that the gas meter was slowly moving to 1/4 full and I told my wide this can't be! After an hour, I returned and told him, your gas meter s tampered as it was not half full. His answer was immediately, did you read the link that I texted you I said what link? He said, oh so you did not read it, it already already expired so you need to refill it back to half full. I said what? No! I already told you the gas meter is tampered with. I asked how many miles per gallon fo you charge, he said 8 miles to a gallon. So I said, oK, charge 2 and 1/2 gallons then. He was very adamant and told me NO! You have to refill it back to half full! I got angry and I just left to avoid further altercation! RED FLAGS: (1) He did not tell me about the link and he did not conduct an inspection of the vehicle and start the truck to see if if was really half tank full, (2) Why did he put so much importance on the link that he did not let me know he sent me! It was an entrapment to get me! and why would the link EVER so important that would immediately EXPIRE? (3) i have been renting on and off for 30 years, this is the first time a rented truck is half full! (4) This particular business is scamming and is fraudulent to trusting Americans! I served the military 36 years now, 24 of active service and 12 years as a Department of Defense civilian employee and to be defrauded buy this type of people! they have to be stopped! It really gives a bad name to Uhaul!

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

Thad S. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Alexander v L. 
Rating:
1.0

I've never had such an awful experience with u-haul as I have this most recent. I have zero intentions of ever doing business with u-haul ever again and I will loudly tell anyone who is willing to listen, the reasons why. Maybe save them the wasted time and frustrations. SMH

James V. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

Thayne S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

I should have got his name, the guy working the store helped me at pickup and drop off. He was fantastic

Michael D. 
Rating:
4.0

Customer did not leave a comment.

rich L. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
1.0

The truck had garbage in it. The clerk was very rude and unhelpful. Uhaul should be more choosy about who they let represent their company. This location definitely gives them a bad reputation.

Travis J. 
Rating:
5.0

Great attention

JORGE N. 
Rating:
3.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Great experience

Ron S. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

Customer did not leave a comment.

KYONG T. 
Rating:
5.0

The gentleman there was wonderful and went above and beyond in his service.

Michael R. 
Rating:
3.0

Could have better parking arrangements for 20 ft. trucks.

Karilyn D. 
Rating:
5.0

Customer did not leave a comment.

Kaleib R. 
Rating:
4.0

Customer did not leave a comment.

Lane J. 
Rating:
5.0

Customer did not leave a comment.

carl R. 
Rating:
3.0

Trucks were parked in very tight… Almost had to have the manager move one of the trucks because the mirrors were going to rub, even when tucked in.

Caleb J. 
Rating:
5.0

Cleaning from the previous drop off was behind but nothing to long. Online booking, cost was great. Convient location close to storage units in town.

Heidi C. 
Rating:
5.0

Customer did not leave a comment.

Lucas A. 
Rating:
5.0

Awesome Service

John C. 
Rating:
3.0

Equip all your trailers with trailer brakes.

amanda M. 
Rating:
5.0

Very friendly people

Brian G. 
Rating:
4.0

they did not read the online order so did not have a hand truck ready. when we pointed it out the error was fixed right away with no hassle. well done

Fox K. 
Rating:
5.0

Customer did not leave a comment.

Candy P. 
Rating:
5.0

Customer did not leave a comment.

Joy M. 
Rating:
4.0

Customer did not leave a comment.

becky K. 
Rating:
1.0

This location sent me off with the wrong trailer that was hooked linked to my c.c. and caused nothing but trouble when I returned it.

dan L. 
Rating:
4.0

Easy drop off quick and easy. Thanks to all. Has to be one of best experience I've had in a long time

Robert W. 
Rating:
3.0

Car trailer fender would not lay down properly, making it very difficult for the driver to exit the car after it was loaded on the trailer

Jamie E. 
Rating:
4.0

Process was a little slow due to person behind counter also having to deal with customers for the Food Mart. Otherwise no issues.

johnny W. 
Rating:
4.0

I will say being out of a convienence story is tough, we were stopped being taken care of to ring customers up buying gas or grocery items. Which should of taken a few minutes took almost 30mins. Very frustrating when on a time crunch and I was a paying customer.

Jessica L. 
Rating:
1.0

UHaul cargo box was filthy. Sticky drops all over and black fine dust. Staff at location were awful. Completely inflexible, unhelpful, and eventually rude. UHaul won't get my business again.

Jared L. 
Rating:
3.0

Be sure to confirm the pick-up location change with the customer..

Anderson P. 
Rating:
3.0

Staff here also extremely professional, courteous, knowledgeable, and helpful. Limited equipment available to rent here. I don't believe any moving accessories (such as blankets and hand trucks) are available in stock (perhaps those accessories, and maybe equipment, can be ordered and delivered). U-Haul service staff actually operate from inside the convenience store.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
3.0

The Uhaul computer system was down when I got there, so I didn't get my extra mileage charge till afterwards by email.

Yukikazu T. 
Rating:
3.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

This location was great and the customer service was exemplary. The store was super busy and there was only one person managing both the uhaul and the store itself but were pleased how well he was managing everything. Our only issue was that we were charged for gas when we had literally just filled up the uhaul to above the requested amount-there was half a tank when we dropped it off but our paperwork stated it was 2 gallons below that. Either way, especially in comparison to our previous experience picking this uhaul up at a different location, we had a great experience. Thank you!

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

xiaozhuo Z. 
Rating:
3.0

Its a small parking lot for a gas station hard to back trailer in

Shane P. 
Rating:
2.0

The 10ft UHual truck I rented had a problem with the ignition, you literally had to wiggle the key to find the perfect spot so you could turn the key and start the truck. Moving day is stressful enough without having to worry the truck won't start! Had problems with the final bill, was over charged by a 1000 miles, which added $2000 to my credit card, I called and the nice person I talked to got it all straightened out and a credit to my card. I've always rented, and will continue to rent from UHual, they can always accommodate my moving needs, I just wouldn't rent from this location again.

Jennifee B. 
Rating:
4.0

application process too troublesome. didn't use yo be such a hassle

Roger B. 
Rating:
4.0

Customer did not leave a comment.

ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
3.0

Customer service was a little weird.

Evelynn S. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN L. 
Rating:
3.0

The location had bad internet— they said this was common— so it took a long time for them to access my information and had to start over completely at one point. The guys were nice, this seemed to be out of their control. The cup holder was sticky— had obviously not been cleaned and their were pistachio shells under the seat— a lot— it's obvious no one checked under the seat.

ROBERT H. 
Rating:
3.0

I guess I'm a little confused why I was charged a cleaning fee of $25. I took all of my garbage which consisted of 2 water bottles and threw it in my trash. When I received the truck it had a half empty water bottle and some candy wrappers and I threw it away in their trash. So no one checked the cab before renting it to me. I swept out the back of the truck after use. The cab was clean and the back was clean. I took pictures when I dropped it off. I've never been charged a cleaning fee because I always sweep out the back and take my trash with me. Kinda disappointed. Lost my trust. I rent from a U-Haul location probably every 9 months on average. This is my first time renting from this location. Their gas is expensive so I initially gassed up at a different location and had to add more so I put enough to go over what my minimum required for the gas tank was. Pros are their location is convenient. Friendly service and the inside of cab and back were fine except for I had to throw away previous occupants trash left in cab.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

Tami S. 
Rating:
5.0

Excellent customer service. Accurate and helpful info from start to finish. A very professionally handled and smooth transaction! Thank you!

David R. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

The guy that helped me was one of the nicest people I've felt with in a long time . Very pleasant person to work with .

Tom F. 
Rating:
1.0

The u-HAUL truck from friendly Food mart should never be in service for customer use!

Manuela D. 
Rating:
5.0

I can't think of a single item that needs to be improved. This was by far the easiest rental of my entire life. Clean , perfect working order, outstanding customer service,need I say more ?

JAMESBYRON N. 
Rating:
5.0

Customer did not leave a comment.

jim B. 
Rating:
3.0

The truck was very dirty when I picked it up. It would be nice to clean up a little bit before give it to the customers

Derek T. 
Rating:
3.0

Truck was returned with 1/2 tank. Which is level was a pick up. Location after left. Said tank was left with less and charged me $16.88 for gas. This is BS.

Shaun O. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

Customer did not leave a comment.

Bryson G. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

very nice guys working counter , super convenient location liked not having to go all the way into town.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Quick and easy pickup just like all other times I have rented to this location. Thank you. Please do not change anything, no improvement is needed. Everything works great the way things are already operating.

John E. 
Rating:
5.0

Customer did not leave a comment.

Skyler H. 
Rating:
5.0

Everything was great!

John M. 
Rating:
4.0

I did not have the right ball hitch. It would've been more convenient if they had some available at the store.

Shawna S. 
Rating:
5.0

Customer did not leave a comment.

Eddie J. 
Rating:
1.0

Individual walked off after me waiting fo 45 minutes to check trailer in. Had to call the main U-Haul office to let them know what occured and dropped the trailer in a parking stall. Very unprofessionaL

david D. 
Rating:
2.0

This location is the 2nd worst location out of the 5 locations in washington state that i have visited. Im not sure if this gas station/ uhaul mesh is a great idea. The lack of customer service & assistance, communication, flexibility, efficiency, detail, accommodation, accuracy and availability of supplies needs major improvement. Undercover boss needs to visit these locations. They do the bare minimum in assisting customers, they do not communicate effectively, they are not honest, they are not detailed, they are apparently used to getting away with bare minimum job duties, they shift blame, their multitasking skills are ineffective as it is clear that the customer sales within the store are more important than the uhaul customers. We were constantly interrupted mid conversation and even mid transaction while they assisted other customers who were making store purchases. Its quite insulting to feel as if the man who is buying gas time is more important than your time and that' the people in that line dont have to wait however the people for uhaul line do when in actuality we are all customers paying customers who all have things to do and are all spending money. First come first serve. Or hire more help or discontinue being a uhaul distributor because it can be quite frustrating to be constantly interrupted, told to hold that thought or placed on hold with a finger and watching others go in and go out in record timing. Supplies Are not available even though it says they are, they add unnecessary extra charges, and do not pay attention to the order details and if you dont mention it they dont and will still charge you! they dont assist you or show you how to use or store anything, they dont even put the equipment in the truck for you or atleast ask you if you would like help, they email you the receipt even if you ask for paper form they claim to not be able to provide that and i feel thats because when things Are disputed prior to finalization it requires them to do more work and do whats right however its harder to get a refund after a deal is finalized and a order is closed and done. Either way i am very unhappy with uhauls gas station distributers and am going to fight this to the top because something has to change money is hard to come by for many people so when they come to spend money with your business they should be treated with phenomenal respect and accommodated to because without US there is NO YOU! smh

MaRena W. 
Rating:
2.0

Had to unhook it myself with out help

jeff K. 
Rating:
3.0

Make the drop off / process easier. I wanted to confirm my paperwork and charges before leaving after a drop off and was told unable to do, because was the only person there and had numerous customers and a store to take care of. I did call the 800 number to ensure I had information on file that vehicle was dropped off. Was told I would receive an email but never did. Next time I would prefer using a location that only does u haul check in / out. It just seemed more of a hassle to the employee at drop off to do additional work

Linda P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Merri R. 
Rating:
2.0

Poor customer service

Mitchell H. 
Rating:
3.0

Customer did not leave a comment.

PAUL EDWARD U. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

kayla A. 
Rating:
3.0

There was no Jack on the trailer tongue making it difficult to get the trailer hooked up

MICHAEL C. 
Rating:
2.0

Better comminication, parking lot and facilities meeded.

Garland K. 
Rating:
5.0

These guys were doing great work. And on a rainy Sunday night! I'll be back, I'm sure of it.

Justin P. 
Rating:
3.0

Customer did not leave a comment.

Christopher N. 
Rating:
3.0

Customer did not leave a comment.

Holli H. 
Rating:
3.0

I do not understand why I paid less for a 2 day rental than I did for a 12 hour rental. Also I am hoping one the charges fall off because i had one payment of $140 on 2/8 and then $136 on 2/9. There was graffetti all over the drivers side of the truck and the back had not been swept out.

Edith C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

The employees were very helpful and easy to deal with

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

GRAIG B. 
No reviews have been submitted for this location.

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