Revert to the policy of starting the rental with a full tank of fuel. This truck came with about 3/8s of a tank, so I filled it up which cost 80 dollars but then ended up returning with 3/4 of a tank, so I overpaid on fuel by about 40 dollars. Starting with a full tank and returning with a full tank would have prevented this.Julian S.
Friendly Food Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Port Orchard, WA 98366
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I ordered this trailer to be picked up in Bremerton. Instead I was sent to Port Orchard which necessitated a 30 mile round trip instead of 10 mile round trip. At, Port Orchard, a single attendant was running the gas station, convenience store and U-haul. That is a bit much. The wiring on the trailer needed to be replaced which the attendant took off another trailer. There were no moving supplies available at all. The trailer was full of muddy footprints and I had to wash it out before I could use it.Stephen R.
It was a good no stress no complanits..and i thank you for that.i will be a repeat customerChris Q.
I rented the Uhaul to pick up my TV from the Navy Exchange which was 10 mile away from the Uhaul. I was tole by the attendant (an Indian guy) that the truck was 1/2 tank full. I was in a hurry as Monday was a holiday and the exchange will close at 4pm. As I drive away, I noticed that the gas meter was slowly moving to 1/4 full and I told my wide this can't be! After an hour, I returned and told him, your gas meter s tampered as it was not half full. His answer was immediately, did you read the link that I texted you I said what link? He said, oh so you did not read it, it already already expired so you need to refill it back to half full. I said what? No! I already told you the gas meter is tampered with. I asked how many miles per gallon fo you charge, he said 8 miles to a gallon. So I said, oK, charge 2 and 1/2 gallons then. He was very adamant and told me NO! You have to refill it back to half full! I got angry and I just left to avoid further altercation! RED FLAGS: (1) He did not tell me about the link and he did not conduct an inspection of the vehicle and start the truck to see if if was really half tank full, (2) Why did he put so much importance on the link that he did not let me know he sent me! It was an entrapment to get me! and why would the link EVER so important that would immediately EXPIRE? (3) i have been renting on and off for 30 years, this is the first time a rented truck is half full! (4) This particular business is scamming and is fraudulent to trusting Americans! I served the military 36 years now, 24 of active service and 12 years as a Department of Defense civilian employee and to be defrauded buy this type of people! they have to be stopped! It really gives a bad name to Uhaul!Eduardo C.
I've never had such an awful experience with u-haul as I have this most recent. I have zero intentions of ever doing business with u-haul ever again and I will loudly tell anyone who is willing to listen, the reasons why. Maybe save them the wasted time and frustrations. SMHJames V.