Uhaul switched pickup location to Sprinkle road. It was the most strange customer experience in my life. It seemed to me that no one had a clue about what to do for a simple trailer rental. I could not tell the difference between UHAUL staff and patrons of the laundry mat. Very, very disappointed.
Neeb N
Sprinkle Road Laundry
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portage, MI 49002
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Customer Reviews
- 3.5 Average Customer Rating
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My original reservation was cancelled so they sent me to the next closest which was a laundry mat...had to drive 20 minutes (20 miles) extra... WTH
Juan PThey love their customer base.
Eric SGreat convenient location, easy in and out. But the vehicle gas was on empty, literally. I returned it with $100 more gas in it than I picked it up with, at a half tank as there was no way to run it all out before brining it back. I provided receipt. I reasonably expected a credit for the extra gas which I provided receipt for since it never should have been rented to me empty. cashier got the uhaul rep on phone that told me basically told me tough. Since I work at the shop, I would never want a customer to be treated like that. I am disappointed that when this happened, I was treated so poorly by the uhaul rep, not the staff at sprinkle laundry. I should have received a credit for the gas I obviously returned it in so you did not have to rent it out again on empty as you did to me. So I guess I will say "Youre welcome for your free half tank of gas" at my expense Uhaul. You should have given me a courtesy credit since you charged the prior customer for the gas and didnt apply it toward filling it up before I picked up my reservation.
richard sGreat communication. Highly recommend.
Natalie H