Convenient location but they messed up our order. We had requested a 20 foot truck for Saturday and when I went to check Friday afternoon it hadn't been reserved. There was a 20 foot truck available at 6:00 pm friday until 9:00 am Saturday that was not convenient. Fortunately they had a 10 foot truck available, which we took, but we had to pay double the mileage because we needed to make two trips instead of one. Be certain to check and re-check your reservation.Debbie S.
Trailer Rental & Towing in Portland, ON at Rub's Corner Garage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Portland, ON K0G1V0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Outstanding service by knowledgeable and experienced people !!! Thank you very much !!!Darragh E.
It took the lady a long time to process the rental, seemed to be technical issues. Otherwise it was a good experience. But truck was between 1/4 tank and half tank of fuel at pick up, I put almost half tank at delivery, just below half. @56.00$ Why was I charged more?Amy P.
Portland was not the place I was to pick up Van. Took 6 hours to get it all straighten out - Not very happy with U-Haul themself. Pickup And drop off people were great, put not u-haul themselfgiselle T.
Update your Computer System, it is not user friendly and takes too long to input information. It makes renting a trailer from a simple task to a very complex and unnecessarily time consuming. Too many perimeters to input.ROBERT M.
I called on Friday to confirm pick up of 15' truck. "YES, it will be available at 2PM Saturday". I even went in to confirm on my drive home, "YES, it will be available." It wasn't available. No furniture pads available after requesting. No print out of contract. Hamid was very friendly, but seems to have been left hanging by UHaul.harold D.
Uhaul needs to fix their online booking and return information. Need to know best drop off locations before departure fortunately both the pickup and return staff were well informed and helpfulTerrance D.
This was the worse experience using uhaul. We booked 3 weeks in advance. Stoped 4 times to check to see if our truck would be there and ready for our move. We got told the truck would be there no problem. On oct 29th we went to pick up we were not on file and truck was on a fix it order. The cashier called owner of store location. He proceed to allow the truck to leave the location with no documentation filled out charged us $167.00 we drove to 68 drummond st perth loaded and drove straight to elgin stopping for gas $40.00. Unloaded truck as unloading we were contacted 3 times asking when the truck would be back. completely unacceptable our stuff was not unloaded yet so i told the women one hr. She called 2 times after that i explained that we were hurrying. We rushed to finish. And returned the truck approx 8PM rental time was 11AM. The u haul mechanic was at the store apon drop off. To pick up a truck that need maintenance. We had to stay for an hr to do paper work to put me in the system. I am completely upset and angry as we made many trips to ensure the truck would be available to us. We certainly didn't get 24 hrs and definitely not a smooth experience. Improvements at this point as a customer i would not recommend u haul. It was the worst moving experience. And the communication definitely needs to improve. The store owner is to blame for this and i would never recommend this store location for for any of his offering buisness at that location oh i received a refund in cash. For 41.00 i guess that was for all the trouble caused. I shouldnt have been charged for any of it concedering the trouble i went through at an already stressful time.BONNIEJEAN J.
Fender was damaged, Trailer lights were not working. Mechanic came to fix 2+ hours after the call. Your dispatch couldn't figure out our home address, so we had to wait at the dealer until he arrived. Took him less than 10 minutes to replace the light and fix the wiring. There is no reason that couldn't have been maintained previously. The woman at the dealer did everything she could to help us out. The person she was dealing with on the phone from U-Haul did everything she could. My only issue was the lack of maintenance.andrea B.
Employee was not well trained waited over an hour during pick up for employee to sort out rental and waited over an hour during return for employee to sort out refund because rental was processed wrong. Spent more time waiting at facility than I did actually using the trailer I rentedSARAHLORRAINE H.
I had reserved a truck at a location in Ottawa. When I arrived in the morning to pick up my truck, I was advised that the time had been moved to the afternoon & the location was at a different spot in Ottawa. They advised that someone should have called me, but no one did. I had a specific time frame at my apartment to use the elevators and had hired movers to help and they were arriving at that time. The afternoon was not going to be an option. At that point I called the main number for U-Haul as the original U-Haul location advised he couldn't do anything. The customer service rep that helped me was very professional and helpful. They were able to find this location, which was over an hour drive away, but it was still an option. I had no issues at this location, but was an hour over my elevator time and had to deal with the building manager and the next people scheduled to use the elevator. Overall it was not a good experience.John S.
Train the girl at the counter to be able to use the U-Haul online program or improve the wifi. Wait time was over 40 minutes to finalize the contract and pick up the equipment when the online check-in was ALREADY done by customer.Christian G.
Have ur computer up n running when people are renting item. Plus have some better manners guy very rude I'll never go back there.Bruce T.
Very friendlyPaul B.
The location owner went out of hs way to ensure I had a trailer there for me the day I needed it.BOGDAN P.
There is really nothing to add to say but thank you for a great service.Michel B.
Kept me waiting 40 minutes while waiting on store customers, charged me for 10 km over even though I left truck with more gas than it came with and not willing to negotiate...not impressed and will probably not use this service againtom H.
no one there knew how to figure out what to do,kept my papers and didn,t get my refund for 4 days laterafter many phone calls.DOUGLAS S.
The gas station/variety store worker was very young and inexperienced with uHaul check out. I had to call uHaul customer service first. Then he had to call. He did try his best but perhaps someone with more experience should process rentals.Dave G.
Great service... thanksTrevor S.
Very personable business owners.Diane B.
The tailgate lift assist spring had 3 of 4 leaf springs rusted and broken making it quite heavy to lift. Fortunately the last leaf held and no one was injured.Barry M.
Nothing everything went very wellRoy D.
Not sure where to start. This was a disaster! The guy at Rubs garage was working alone and trying to run the gas station and serve me. Took him an hour to get me set up and give me the keys. U-Haul double booked, so somebody coming in after me was about to be very upset. The people at U-Haul when trying to reserve the truck couldn't figure out that Portland, ON to Kingston, ON is not that far. They had me down for over 3000 km and needing the truck for 10 days! They had me picking up in Portland, Oregon! I had to call 5 different people to get it right. It still wasn't, she just fudged the system for the right pick up and drop off, but they wanted $1500! After freaking out, she said she would make it $117. The icing on the cake was when they sent me my in voice, it said $0, but my visa was charged $117. Who is running this show? A bunch of monkeys?Bridgett L.