we rented this U-Haul for a camp. We thought it would be a good idea to extend the date since two of our camps were around the same time. The people that we were calling to get information on how to go about that were so rude, so short, and sarcastically dismissed me when asking how much it is to extend the date and how much would it be daily. I ended up spending over $1000 and I think it would have been cheaper if I would’ve returned it and then just started a new reservation but they wouldn’t answer that question. Poor customer service and the price is absurd. I don’t know if this is individually owned, but the other U-Haul service in Gresham was cheaper and had better customer service.
Rachelle T
Vans 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The operator helped me with check in and check out, even though I had signed up to do it online. It was really helpful and quick. The equipment was great and the van drove nicely. The cost was reasonable. I recommend U-Haul and this rental location.
James HThe gentleman who helped me with the drop off at the end of my reservation was very friendly and helpful, and did a lot to turn around my experience. The pickup was difficult, as I had a tight timeline and was given the wrong keys to the truck provided. There was no one to help me at the pickup location, and the customer service representative I spoke to on the phone was professional and as helpful as she could be, but there was not really anything she could do for me. This made the weekend much more complicated and difficult to manage, with one fewer days to load and transport our things. U-Haul is the most cost effective option when it comes to moving truck rentals, but if there was any other brand or option at the same price point, I would use that in the future. Hopefully I will have a truck of my own the next time I have to move across town
CHRISTOPHER Mdrove out of my way to drop off at an inconvenience location. Drop off took forever bc uhaul modified my reservation inaccurately. Truck leaked rainwater all over my stuff. Drivers side rear view mirror would not stay up and made driving difficult. Shitty deal for what I paid.
ERIN MThe staff were epic
GREGORY A