The gentleman who works there at the MLK is always nice. I specifically choose this one because I know he's likely working and he's very friendly and helpful when I have trouble with the app
SEBASTIAN V
Vans 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97211
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Customer Reviews
- 4.0 Average Customer Rating
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When I arrived to pick up the vehicle, my reservation had been cancelled because I was 20 minutes late. I had booked the reservation for 2 pm at 1:50 pm and let the agent on the phone know at the time that it would take me about 30 minutes to get to the location on my bike. During my bike ride to the location someone cancelled my reservation without even contacting me to see if I was on my way, as I told them when I made the reservation! Fortunately Lamar (the agent at the location) helped me out and re-booked the reservation. Lamar informed me that unfortunately the van had had the gas siphoned off it and the tank was empty. The gas tank was so empty that we couldn't start the vehicle until I paid to have $6 of gas put in a can and that was enough to start the van and get it around to the pump. I put in $20 more gas and headed off to my location. After about 10 miles the van began to stall because there still wasn't enough gas in the tank. I had the van stall out on me on the highway twice, including inside a tunnel! A good samaritan helped me safely reach a gas station where I put in $40 more gas to make sure that I could successfully complete my move. After that I didn't have any more engine issues, so I can only conclude that the problem was that there wasn't enough gas in the tank initially. When I returned the vehicle today, Lamar informed that I couldn't be reimbursed for the gas that I had to put in the vehicle in order for it to operate. It was inaccurate that I received the vehicle with any amount of gas in the tank -- I had to pay for gas to be put in the vehicle in order to start it! When I attempted to put in the bare minimum that UHaul would reimburse me for, I wasn't able to operate the vehicle safely. I returned the van with a half tank of gas. The whole process was a fiasco from start to finish. Lamar, the local agent, was the only highlight of the experience. He was helpful and really went above and beyond to try to make sure I could complete my move.
Jamie SI have a recommendation for self check in. Instructions need to be much more clear - When I received the code for "my" lockbox I did not know multiple customer's keys were in the lockbox. It is common when you buy or rent a car to receive two sets of keys. I took both sets of keys from the lockbox without paying attention and hit the road. Uhaul called me later when the other customer showed up to rent his truck and his key was gone, I had it by mistake. It made for a rough day for myself, the uhaul local rep and the other customer. It was an honest mistake and I think it should be more clear both in the self check in app and on the local lock box that there might be multiple keys in the lockbox and each customer only gets one set of keys.
Shannon SI was given a 15 foot truck when I had rented a 10 foot truck. When I inquired to see if it would be possible to get a 10 foot as I had reserved, the desk agent told me he believed that I was lying. Despite showing an email confirmation. It was strange and uncomfortable and unnecessary. I will never rent from this location again.
Lana WNothing. Very helpful staff!
JEFFREY R