I rented a truck. It was said 14 miles to empty. I bought a 1/4 tank of gas. My move was cancelled. I returned the truck. No credit for the gas, of course. The following saturday i rented the same truck drove a total of 14 miles, you charged me 30 dollars for fuel. Every sevice has a survey; “How did you enjoy the way we fucked you over this time?” Why does it matter? I will have to come back next time and let you do it again, because there is no choice. If you want to improve your service, stop advertising 29 dollars a day when you know it will be 160 bucks in the end. It would be honest and i could answer your survey with “The experience was fair and as advertised”, instead of “thanks for making a bad day worse and lying about how much it was going to cost”. One more thing; fuck you and your bumper to bumper insurance that doesnt cover the top of the cab so i have to spend 50 dollars instead of 30 dollars for insurance. A chickenshit way to increase your take from me. The truck and service were fine, everything else leaves me wanting to never give you another dime of my money. See you next time!
Dean M
Vans Towing Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Incredibly sketchy, no one there to assist. Had to park on the street because there was no parking available.
Ryan KThe entire location is sketchy, it's located under a busy freeway. It's located in a trailer. The employee said that homeless people sometimes stay in the trucks. The employee didn't inform us until after our reservation was over that we would be fined for not folding the blankets at the end. Although we did forget to fold them, we assumed they would just be put into a washer after. Being fined $25 to fold 5 blankets is ridiculous. The truck didn't have power windows or side mirrors. The mirrors were hard to adjust so driving didn't feel as safe as it could have been. I definitely wouldn't come here again.
Rianka MFriendly staff and all around good people I will do all my rental needs and if I ever need storage I’ll be renting from them
BRADLEY WThis was the easiest U-Haul experience I have had yet. Certainly the best in the last 20 years of occasionally renting trucks
CHRISTOPHER F