I would not recommend U-Haul to anyone in the future. Reservations are meaningless to this company. No matter how far in advance reservations are made, this company does not guarantee availability or location. This means they do not guarantee the equipment you reserve will be at the location specified or at the time specified. I was forced to drive 30;miles to pick up equipment 5 hours after the reservation time. I was not the only renter in this store that was having this problem. Two other unfortunate renters, with reservations, were forced to wait while the service representatives searched other locations to find substitute trucks. I have no issues with the counter service representatives at the original store or the drop off location. This company continually undermines their employees by not coordinating vehicles in compliance with the reservations they “ guarentee”. The service representatives have the unfortunate fate of being the face to the public for this carelessly run company. The truck rented was filthy inside. The car carrier was caked with mud. The counter employees at the pick up location were uninformed on the insurance coverage. The yard employee was rather “ uninspired “ and careless.
JAMES M
North Kitsap Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Poulsbo, WA 98370
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service
Brent SGreat customer service. Good experience.
RANDI WThere wasn’t a dolly available….I really could have used one, everyone was very friendly upon pick up and drop off
ANGELIA CAwesome job. I was extremely pleased with the service I received from the team.
KEVIN W