Employee who helped with ball mount install did NOT have proper tools to install Uhaul ball mount: the ball needs a 1 3/4" wrench and the ball nut needs a 1 3/4" (?) wrench. These are large wrenches which are not common. Employee did not have these sizes and had to use vice grips (Vice grips should NEVER be used on a nut). Result was UNSAFE mounting and I had to call for Uhaul roadside assistance to go to another location along my route. The ball nut had become completely loose (!!) after driving only 3 hours and the nut only remained on the threads because of the safety cotter pin. VERY UNSAFE. This is Uhaul's fault, to not provide proper tools, not the fault of the employee. This second Uhaul location (Longview, WA) where I stopped for assistance, which was a much larger location and had Uhaul installation garage, also did NOT have the proper tools to tighten the Uhaul ball/nut so again the employee had to fiddle with what he had (vice grips on ball to hold ball in place while tightening) and was able to tighten nut with large wrench but DID NOT use a torque wrench as I requested, and as ball installation instructions advices to do: use a torque wrench to tighten the nut. Vice grips should NEVER be used on a nut/flat edge. Uhaul should provide proper tools to employees!!! UNSAFE practices to not provide proper tools to Uhaul employees, especially for the Uhaul-brand accessories sold directly at the Uhaul location. Especially vice grips should never be used, the nut is now damaged from vice grip scoring.
JONATHAN C
North Kitsap Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Poulsbo, WA 98370
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Customer Reviews
- 4.5 Average Customer Rating
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The people there were very helpful and friendly. They took out some of the anxiety of the move!
PATRICIA KStaff, especially Cliff, was so helpful. Really appreciate the customer service and help with trailer. Will def return here in the future.
MICHAEL GIt’s so good, it can’t be improved!
CARLTON GKeep up with what you’re doing now!! Nicest people on the planet!!
JESSE S