The office was very clean and impressive, and the staff were friendly. However, just a few hours after picking up the truck, it broke down. I waited more than six hours for your company’s technicians to repair it, but they couldn’t fix the problem. I then contacted U-Haul and asked them to send a taxi so I could return to the U-Haul office and pick up my vehicle. They advised me to leave the truck with the technicians, who would tow it to the repair shop, and assured me that I would not be charged for the delay or for refueling since the truck was disabled. To my surprise, the next day I received a bill for $277.99, which included charges for the delay and for not refilling the fuel tank. Please note that I was unable to finish my job because of the breakdown, and after all the inconvenience and wasted time, I expected not to be charged at all — instead, I was billed extra. This is unbelievable. I believe that if I had not been cooperative and patient, and had instead complained loudly, you might have sent another truck quickly and canceled the charges Customer File #: 3398358
ALAA A
Storage Rentals Of America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Powell, OH 43065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Upon arrival, the wrong keys where in the assigned lock box. I called UHaul which they requested to check the other boxes for keys. No other keys were available. This process took 20+ minutes to accomplish. The only available keys were for a truck out of service due to repairs. With this being the only truck available, I had not options and wasted valuable moving time.
RYAN LHe was friendly and knowledgeable. And he had my truck ready when I requested it. The process was quick and efficient.
WILLIAM MDrop location was near and has 24/7 drop off facility and it’s as per scheduled location.
VIRAL TYou guys done it all so there’s nothing else to improve
KENEIL T