I did my reservation with the truck and the moving team at 7am with the app. When I tried to take the truck, the app wrote I couldn't and to call the custumer service. I did it and the person at the other side of the line told me because the center open at 8:30, I can't take it. I explain to her than the moving team was at my house and she literally told me "I'm sorry. There is nothing I can do. Bye." After that, we started to move my things down to my appartement and I came back at 8. I was lucky there was someone in there. I explained everything and she didn't charged me the plus time and paied the moving team the plus time for them too. After that, it was a easy moving, but because of the rude attitude of the other person, I'm putting 2 stars. I think of people who are thinking to take a truck at 1am and can't and would be in trouble because of things like that.
Aicha H
Hangar Entrepot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Quebec City, QC G1N3Z8
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- 4.5 Average Customer Rating
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Old truck difficult to close back door
ALEXIS GPar contre il est inacceptable que votre questionnaire soit en anglais alors qu'il s'adresse à une clientèle francophone
Bernard REverything is ok !
DENIS RExcellente expérience.
RICHARD R