The box arrived more than one day late, without the packaging materials I ordered with it. The staff was hard to reach over the phone, and they were wrong (or lied) when they said the box would arrive the same day in a couple of hours. This is not acceptable when you have friends and relatives that took time off their normal schedule to come and help you load the box. I was also leaving for the other side of the country, so it could have been disastrous not to get the box on time. I must say the staff and the overall experience in Alberta was way better than in Quebec.Marc-Olivier T.
Customer Reviews for Hangar Entrepot
(U-Haul Neighborhood Dealer)
Quebec City, QC G1N3Z8
Services at this Location:
- Mon-Fri: 8:30 am - 6 pm
- Sat-Sun: 8:30 am - 4 pm
Special Operating Hours
- 10/10/2022: 8:30 am - 3:30 pm
- 12/23/2022: 8:30 am - 5:00 pm
- 12/24/2022: 8:30 am - 1:00 pm
- 12/25/2022 - 12/26/2022: Closed
- 12/30/2022: 8:30 am - 5:00 pm
- 12/31/2022: 8:30 am - 1:00 pm
- 1/1/2023: Closed
- 1/2/2023: 12:00 pm - 4:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Automatic rent by Mobile phone is catastrofic! Hopefuly, the entrepot was open, and they help me. The truck was clean and easy to drive.Guillaume A.
Customer did not leave a comment.Alek L.
Customer did not leave a comment.Genevieve B.
Customer did not leave a comment.Marilyn D.
Customer did not leave a comment.Marie-Claude G.
I ask for 7:30 and the request was for 8:30. My day was a desaster on all my appointment. The person on site, kindly help me to fix issue. Application for selfservice is not working at all. I have to call the help support 2 times where I was first 5 min waiting and the other the store open before I reach a person.LouisEric R.
Customer did not leave a comment.Christine F.
Customer did not leave a comment.Mirella L.
Customer did not leave a comment.Mathieu C.
Customer did not leave a comment.Guy C.
Customer did not leave a comment.Allen W.
Customer did not leave a comment.Michel D.
Customer did not leave a comment.jean michel S.
The cabin was really dirty... I haven't even let my child go inside the cabin. There was a lot of old sweat and hair everywhere... I haven't returned the truck because I had to move that day... Otherwise I would have asked for a refund... I have lots of photos from the dirty of the cabin if you like.MarioH M.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Ghita B.
The guy behind the counter was very very niceIrmeya O.
Lors du retour de l'Ã©quipement, le commis a essayÃ© de me volÃ© mais c'est de ma faute par ce que je lui ai fait confiance!rabia L.
My location it was not good size. So we have to do many transport travelling and the boss dont recall me back for explication. My note is 0 for the customer service. Sorry !Annie B.
Customer did not leave a comment.Leonardo A.
Customer did not leave a comment.TimothÃ©e B.
Il n'y avait pas de rampe d'accÃ¨s et la marche est haute derriÃ¨re la boÃ®te. 2 formes rectangulaires surÃ©levÃ©es, en mÃ©tal, au plancher, au-dessus des 2 roues Ã l'intÃ©rieur de la boÃ®te, plutÃ´t encombrant. La tenue de route est mauvaise, heureusement que je n'avais pas long Ã faire. J'avais un petit camion de 10 pi, peut-Ãªtre que les autres modÃ¨les sont mieux.monique F.
Service #1, personnel professionnel, aucun problÃ¨me avec la location.jean michel B.
Customer did not leave a comment.Georges T.
Customer did not leave a comment.bini P.
Clerk was very nice and kindMarc P.
Customer did not leave a comment.Benoit P.
all went gooodHAMZA M.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.Mourad R.
The truck itself was ok. The problem was the customer service at Hangar Entrepot 1985 AR Decary. The woman called me the day I was suppose to rent the truck to cancel the reservation. No solution was possible at the beginning with her and no truck was supposed to be available, but after a talk, she authorized the rental of the truck.... When I arrived, I tried to pay with AMEX and she said that is what not possible and was very frustrated. When I arrived at home, I find out that UHAUL can take AMEX so I called the woman at Hangar Entrepot to change de payment card to my reservation and she started screaming at me on the phone. WORST customer service ever but for the rest it ok.Hugo Anthony G.
le camion 10pied n'est pas assez haut pour un frigidaire standard apparemment. j'ai du le laissÃ© couchÃ©. ce n,est pas de la faute a u-haul par contre. bien regarder les 3 dimensions quand on loue un camion :/ghislain R.
Customer did not leave a comment.ELOISE F.
Tout comme prÃ©vu merciDonald F.
Our reservation was cancelled and I did not know why. I never received a message to tell me my reservation was cancelled. The rental pick up guy was really helpful and help me to find another equipment but two hours later then my reservationMrilie G.
Customer did not leave a comment.Nancy B.
Customer did not leave a comment.FrÃ©dÃ©ric D.
I can't see anything to improve. My experience was flawless.Gabriel R.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Charlotte L.
Je me permets de vous remercier pour votre excellent service et la propretÃ© de la fourgonnette que j'ai louÃ©e. Votre Ã©tablissement est bien situÃ© et il y a beaucoup d'espace pour laisser notre voiture. Merci.Nelson B.
Customer did not leave a comment.GeneviÃ¨ve S.
Customer did not leave a comment.Sylvain G.
Improve the self check-in on the website : it kept on crashing :( Forunately, the employee could help me and complete the process on his computer.Mathieu B.
Got a paper at start that said fuel was full. Confirmed when starting truck that fuel indicated full. Four (4) miles later the fuel gauge showed having gone down a full bar (I have a picture). Used the truck for 17 miles, and the fuel cost was $54.xx. So that's almost $3,20 per mile. This is fraud.FranÃ§ois G.
RenÃ© a Ã©tÃ© trÃ¨s courtois et professionnel, rapide et efficace comme service!Antoine L.
Lots of damage on the exterior of the truck. Inside was clean and ready to use. Truck was only a 1/4 full when we picked it up so having to fill it before use was annoying. Passenger door would not unlock from outside.Kaitlin B.
Customer did not leave a comment.Rodrigo A.
In the snow, tires were not good when the truck was unloadedPaul R.
Service attentionnÃ©Nicolas B.
Improve the quality of the application.Maxime L.
Customer did not leave a comment.MohamedRiadh J.
Have none smoking vehicles would be appreciatedSimon L.
UNE CATASTROPHE ! Les deux camions disponibles cette journÃ©e ont de pneus complÃ¨tement FINIS, aucunement LÃ‰GALE ! Nous sommes l'hiver, c'est totalement inacceptable ! Je soumettrai une plainte Ã la SAAQ afin d'examiner la flottes de camions que vous opÃ©rer ! C'est totalement CRIMINEL de laisser ces camions rouler sur les routes en hiver ! Ã‰norme manque de jugement de votre part.Antoine S.
Pneus inadÃ©quat. VÃ©hicule chaussÃ© de pneus non adaptÃ© Ã l'hiver. Le vÃ©hicule est restÃ© pris dans trÃ¨s peu de neige Ã su moins 4 reprises et derapant plusieurs fois. Ce n'est pas la 1ere fois que je me plaint de cette situation chez UHaul mais on dirait que la sÃ©curitÃ© des clients n'est pas une prioritÃ© pour vous.JEAN ERIC T.
la personne qui nous a louÃ© la remorque Ã QuÃ©bec a Ã©tÃ© super courtoise et attentionnÃ©e. mercimireille A.
Customer did not leave a comment.MOHAMED TALEL T.
Be sur we have a good winter tire!Paul-AndrÃ© G.
If the locations can be more in the vicinities, it can be very helpfulAli R.
Merci pour ce service impeccableChristian D.
I had to guess the amount of gas to put in back since the tank was half full. Why not give full trucks so I can return it full and only pay for the gas I actually used?Michel W.
C'est une prestation vriament pratique et les personnes de l'agence sont vraiment bien, mais il ne faut surtout pas avoir besoin de dÃ©pannage ! Nous avons eu besoin de l'assistance routiÃ¨re car nous n'arrivions pas Ã sortir de notre entrÃ©e de maison ... trop de glace. Le numÃ©ro a appelÃ© est au US ... tout en anglais donc vraiment pas pratique et de plus comme nous n'Ã©tions pas en panne nous n'avons pas pu bÃ©nÃ©ficier du service. Donc pas bonne expÃ©rience avec l'assistanceMarieodile B.
Customer did not leave a comment.RÃ©mi P.
Customer did not leave a comment.Camille B.
The personnel was not nice. They tried to make me feel like an idiot.Mathieu B.
Customer did not leave a comment.Amairi M.
Customer did not leave a comment.Anthony C.
Having a survey in FrenchMarc D.
TrÃ¨s efficace et pas compliquer. Le camion Ã©tait prÃªt Ã notre arrivÃ© et les informations qui nous ont Ã©tÃ© donnÃ©es Ã©taient trÃ¨s claires.Rene P.
Hard to go there,also small place for Parked the truckdenis L.
All is always easy with UHaul ans que received all we need including good serviceDaniel L.
Nous avons Ã©tÃ© redirigÃ©s Ã cet emplacement et Ã§a Ã©tÃ© de la "merde" pour nous. Nous devions partir de la Rive-sud de QuÃ©bec Ã plus de 70 km et traverser le pont pour se rendre Ã un endroit trop difficile Ã trouver. Vraiment pas apprÃ©ciÃ©!nicole R.
Customer did not leave a comment.eric G.
Customer did not leave a comment.Jean-Jacques R.
Tout s'est trÃ¨s bien passÃ©, rien Ã signaler.Jean S.
Customer did not leave a comment.Paterne W.
Customer did not leave a comment.Richard Z.
If you decide to charge a rate per kilometer, you don't charge for fuel. I was charged for both and I felt like it was a rip off. The equipment wasn't clean, there was even a pair of panties in it.MELISSA P.
Customer did not leave a comment.Fausto A.
5 miles for my personal use and 20 miles to take it and returned to u haulRIADH F.
Customer did not leave a comment.ValÃ©rie C.
The app wasnt working for the pickup The picture of the key box with the instruction to locate the car is confusingCarolynn P.
We rent two times in the same week, two times the level gas was to low, and I pay 35$ for gas for a ride the 20 miles.Ls Velos spherik M.
Customer did not leave a comment.Alain B.
Service courtois et professionnel. TrÃ¨s satisfait.Dzemal T.
Customer did not leave a comment.Olivier D.
Very efficient and friendly service.Philippe H.
Customer did not leave a comment.GUILLAUME L.
Bien reÃ§u et belle assiduitÃ© Ã‰quipement trÃ¨s propre MerciDaniel R.
L'employÃ©e a Ã©tÃ© trÃ¨s dÃ©sagrÃ©able quand mon conjoint lui a posÃ© des questions concernant le nettoyage intÃ©rieur des camions. Elle nous a rÃ©pondu que si nous n'Ã©tions pas contents, on pouvait partir et laisser le camion lÃ . TrÃ¨s peu professionnel et pas agrÃ©able du toutYannick R.
Customer did not leave a comment.Laurie M.
Customer service by the person on site was great. The man was right on! A+Joncas C.
Customer did not leave a comment.JULIEN T.
Really appreciated the close-out process being done while I was parking the trailer. It made for the return process a breeze.Francis R.
Customer did not leave a comment.Marie-Claude R.
Nous avons eu un trÃ¨s bon service en gÃ©nÃ©ral. Par contre certaines communications courriel (comme celui ci) se font en anglais ce qui est inacceptable au QuÃ©becFranÃ§ois C.
Customer did not leave a comment.Nathalie O.
Customer did not leave a comment.NATHALIE S.