Customer Reviews for Hangar Entrepot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hangar Entrepot

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fanny p. on

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Excellent service

pierre-luc s. on

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Gestions des 29-30 juin et 1 juillet tres difficile, plusieurs annulations de réservations, situation compliqué. planification de l entreprise à revoir.

Marc Alexis F. on

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Édith D. on

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Louis-Georges E. on

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Gaëlle L. on

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Renato F. on

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Julie S. on

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J'ai reçu de très bonnes explications de l'ensemble du processus de location par l'employé attitré, qui s'est montré très patient, aimable et courtois

diane d. on

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fanny p. on

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Vincent R. on

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stephane d. on

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Martin T. on

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patrick j. on

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Christine J. on

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Jonathan C. on

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Isabelle R. on

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Chokri D. on

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J ai eu un tres mauvais service de la part de service a la clientele 1800 361 6521 (mme Maryse) et j etais charge deux fois sur ma carte de credit pour la meme transaction donc double paiement et qu on je l ai rappeler pour corriger la situation ellle m a tres mal parle

Isabelle C. on

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The gaz issue when returning the Truck. It's very complicate to give it back with exactly the same amount of gaz. For example, when I took the truck the tank was at a 1/4 full. Very frustrating to fill up to the same Lebel.

Sandra Valérie P. on

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patrick d. on

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Troy B. on

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A lot of snow at location city but truck did not have winter tires and was not easy to control on snow/ice. There was also no snow brush provided in truck.

Robert B. on

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Marc P. on

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Fabiano S. on

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Daniel B. on

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Les planchers de camions sont peinturé et très glissant l'hiver, ils pourraient être amélioré en ajoutant une surface antidérapante.

edouard a. on

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Marc P. on

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Marc P. on

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elizabeth m. on

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Ouverture à 8h le matin.

Colleen T. on

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chantal l. on

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Belle expérience! Merci!

Charles D. on

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Richard R. on

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Claude O. on

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Stephane R. on

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Excellent, courtois et aidant

Alexandre G. on

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Drop-off time was really unclear. I called U-HAUL 2-weeks in advance to know what was my leverage for the drop-off time. A U-HAUL representative over the phone tells me I can drop the truck at any time during the afternoon. A second person (from drop-off location) call me 2-day before the drop-off and ask me to drop the truck at 11am. I bargain for 12pm as per the contract. The day of drop-off someone else calls and double check that do the drop-off at 12pm. I understand how tight schedule can be, but U-HAUL need to be more clear with the clients and be coherent. Overall, everything went fine.

Simon-Pierre G. on

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patrick o. on

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Le hangar est dans un quartier industriel, et il n'y a pas de service de raccompagnement, alors on se retrouve sans voiture et à pied dans un quartier peu accueillant pour marcher!

Jean V. on

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Claude M. on

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Jean Philippe B. on

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Thanks to the Hangar for the great job !! What a nice rent !! thank you so much !! The web site and Apps have a many bugs, but overall I will use u-haul again if apply !

Steve R. on

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Martin et son équipe font toujours un excellent travail!

Jean-Philippe S. on

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douaa a. on

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sophie r. on

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martin l. on

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Nina Anne T. on

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Nina Anne T. on

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Nancy P. on

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Sylvain C. on

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Sara D. on

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Guy J. on

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Leo C. on

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MINATA MAMADY C. on

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carole c. on

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Yann B. on

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Just be a bit faster on the check-in e.g.: i rented a truck in quebec city, using my french driving licence (i.e.: there is no expiration date on french driving licences); the clerk spent a while trying to figure how to imput valid digits for the expiration date form...

Kokou A. on

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Lydia D. on

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elena m. on

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Steve R. on

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Elise S. on

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Francois L. on

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Steve R. on

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Gabriel R. on

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louis-philippe h. on

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Retours 20 hrs ahed of due Time cause to ###&!!!## stressfull .bad maintenance

maxime a. on

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assurez vous que le point de récupération du camion est au bon endroit

Garderie M. on

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stephane t. on

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Roland G. on

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STEVE R. on

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Une autre location sans problème, à la prochaine.

Fernando F. on

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Sarah T. on

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Nicols S. on

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Carol L. on

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STEVE R. on

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Excellent, comme à chaque location

JACQUES F. on

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annie l. on

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Trop long par rapport a la livraison et remise. Les gens sur HB etait plus rapide. Merci

PAUL P. on

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steve r. on

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Simple, rapide et efficace, Merci.

Pierre G. on

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Some issue with the UHaul system that was charging for insurance coverage even it was declined. Was it a system inefficiency or lack of training for the employee? It delayed the process by 20 min. She had to erase the pre set order and use a "walk-in" solution.

Philip V. on

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The day of my pick up, the system was down and there is no back up plan beside waiting.

Michel T. on

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Raphaël N. on

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Bad service, very unprofessional. I got charged more than what was first concluded and I had to wait more than an hour to get the equipment because of a problem with the system.

OLIVIER M. on

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Location à faible coût, équipement adéquat, succursale ouverte le dimanche (contrairement à plusieurs autres compagnies), mais personnel peu accueillant.

STEVEN L. on

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Poor service. The equipment was ok.

PAUL P. on

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Michel L. on

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Service très rapide et très gentil.

Alexandre B. on

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Antoine B. on

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Juan B. on

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On peut avoir le même service moins cher chez Discount.

alexandra r. on

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mathieu c. on

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Meilleur inspection du véhicule!

Nerma A. on

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The service was not good at all

YVON S. on

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PAS EU BESOIN DE DONNER LES COORDONNÉES DE PERSONNES COMME SUR LA RUE ARMAND-VIAU.TRÈS BONNE COLLABORATION DES MEMBRES DU PERSONNEL.

gabriel b. on

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La personne était super acceuillante!

PRODUCTIONS E. on

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La dame qui donne les informations à la succursale est bête en plus d'être très mélangé tout au long de la question. Je pense avoir dû lui dire au moins 10 fois les dates et à chaque fois qu'elle me les répétais elle ne me donnais pas les bonnes. Pas très rassurant. J'ai placé une réservation et quand j'ai rappelé pour confirmer, elle n'avait pas été noté. Heureusement il y avait encore des véhicules disponibles.