I rented this particular truck for it stated on the truck description it had the ability for towing, i needed to also move a camper trailer along with my personal belongings. The camper wasnt a large sized heavy one it was only a 20 foot camper of which to save time and added milage making more than one trip i loaded my lighter boxes and clothing and other smaller items into that calper trailer. Then after i loaded the back if the uhaul i attempted to hook up to my camper of which the it was not possible for me to tow it usinv that uhaul. The trailer hitch ball was welded onto a steel plate that was then welded to the rear bumper of tbe uhaul. Whoever done this welded the ball too close to the bumper therefore making it impossible fir the uhaul to be able to attach to any kind of towable trailer. There is a small lip at the base of the tonuge of a trailer that can not fit in between the ball and rear bumper to allow the trailer tongue to be seated onto the towing ball. So therefore i had to pay for 3 extra days to not only unlkad alk my belingings kut of tje camper trailer i to the back of the uhaul i had to make 3 extra trips then i needed to use the uhaul to try tonfind a way ti haul my camler to my new home which ultimately ended up cisting me more money to hire a person with a pickup to mo e it for me. That person cgarged me 80 dollars to move my camper just outside of town about 7 miles. When if i had the proper equipment in the first place that sgould have been provided by my rental from uhaul this truck i rented i woulfnt have lost so much money for this move that was already on a very tight budget. I will not ever rent from uhaul again. I tried multiple times to speak to an afent about thisnmatyer of which every time i called had a qait time ofo er an hour on hold then about 45 mins of waiting on hold my call was abruptly disconnected forcing me to call and be placed on hd yet again. I tried to call back feature then when i got the call back was again placed on a very ling hold to again my call woulf be disconnected very disappointing and frustratinb experience and ill not repeat this again in mg life time
JEFFREY O
Dockery Corporation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warsaw, MO 65355
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Extremely professional and Knowledgeable and informed. He is a credit to your business.
Dennis HKeep up the good work 👏
David GJoshua was very professional, knowledgeable and went up and beyond to help make sure all went well.. I never give full 5 because there is always room for improvements… I would use them again..
Dan PCan’t think of anything more
Mike D