I had to take what I would consider extraordinary steps to both make and confirm my reservation. The app was not especially easy to operate/ navigate.
Dan P
Orange County Party Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Santa Margarita, CA 92688
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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reservation was made on-line. arrived at location (9 am sat, 8/1/26) for pick up and facility was closed. called a 1-800 number for assistance and Donna was fantastic. she called local area manager Mitch, who was very responsive (arrived in 15 min). upon arrival, Mitch discovered our rental van had not been checked in from previous rental, so he had to navigate that and then manually check me in for the van rental. He did a very good job, and handled it quickly and professionally. The van had not been cleaned, so it was a bit dirty, but overall worked very well. The on-line reservation was a total fail, but the people involved (Donna and Mitch) made the experience an overall success.
Charlene LDay before our move Due to prior rental damage U-Haul changed or rental to a self service location which was not explained anything about an app or email Being charged $20 for making you come out so we could use what we rented and the Equipment was not stage correctly. Wrong hand truck and blanks were all unfolded and thrown all over the back. Needless to say I am going to purse all available options to be made whole again
Liana RThey close early and open late and they charge after office fee! However service was great.
Dale SRequested in store pick up, no one was available. Had to call support and convert it to mobile pick up. Received instructions after 3 separate calls and almost 1 1/2 hours in the sun. Instructions displayed drop-off lock box instead of actual lockbox to obtain key. Cut my finger trying the code so many times on the wrong lock.
Haroun A