The truck had 133000 miles and felt like it was going to fall apart.
BOHDAN R
Redmond Ridge Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redmond, WA 98053
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I had a contract for a 10' one-way truck. The contract was canceled one day before pickup for service reasons for this truck. New booking for 15' at double the price one-way for 4hrs rental – simply outrageous and a total rip-off by U-Haul! The service person at the Urban Redmond Ridge Self Storage rental station was extremely helpful and attempted to minimize the damage for me. The issue clearly lies with U-Haul and its business practices.
WERNER LI’ve had two very different experiences with U-Haul pick-up locations. At Redmond Ridge Self Storage, store manager Alexcia Tsu was phenomenal—so helpful and kind. Moving is always stressful, but having someone like her truly brightens the day and makes everything so much easier. You can tell she genuinely enjoys helping people. In contrast, my experience at Red Way Self Storage was the complete opposite. The staff member there was unhelpful, rude, and dismissed my questions by saying he didn’t even work for U-Haul. It was clear he didn’t want to be there. Honestly, I wasn’t planning to use U-Haul for my interstate move, but I’m reconsidering just because of Alexcia at Redmond Ridge!
Lauren HThe truck we were given had a faulty ramp. It did not fully extend and also did not fully go in the truck. I had to use a chain to make sure the ramp did not come out while driving creating a high risk. The truck's steering was also not good. It was extremely mushy which caused a great deal of problems while trying to steer in the wind.
JOHN TGot charged for not filling up gas when we put 5 gallons in after a 43 mile drive. Not okay.
JACK B