I called in for a trailer for availablity on thursday. I was told a trailers were available to rent from Edmonton to Regina. I had not purchased a car yet so i said i would book in the morning. I looked at the car at 930 pm and agreed to purchase the car. i tried to use the app shortly after. App said there was an error ans someone would call me before 10 am. I called in at 945 (as nobody called me) They told me there were no trailers in Edmonton to rent but if i waited another hour.someone would get back to me. I received a notic on the app that there was a trailer available at a location in edmonton at 12. I drove to that locaton. at 11. To receive a call from from uhaul the location will not release the trailer. But if i drove 45 miles north of edmonton i could pick up a trailer in Redwater. I picked up the trailer. I was also told i could return the trailer a day later. was not on the contract. This was a lot of extra stress in the stituation when i was in a city 8 hours away from my home. I was happy i was able to get a trailer. However i cant beleive there were no trailers to use in Edmonton. I was at 2 other locations and they had trailers sitting there.
KEVIN G
Redwater Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwater, AB T0A2W0
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- 4.0 Average Customer Rating
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I was left shoveling snow off the truck at least 2 ft deep in the hood to the top of the truck!!! It was not clean or warmed up for me. Was told I could drop it off at any location and the day of return was told I had to drive it back to Redwater because it was in my contract. There was less gas in it than they said ! Was a complete hassle and will never go back!!!!!!
Crystal SThe system was down at the location. the online system for uhaul completely sucks. My phone wasn’t in the correct area so couldn’t book it properly it took two hours and the lady working there even had a hard time with it. Less steps online. I booked it but it wasn’t reserved??? Stupid.
Nancy STrailer was missing lisc plate, and driver side latch pin for loading ramp was broken. strap was used to secure, was still good did what i needed with no issues but should be resolved. Notified staff of issues and we submitted these defects to u-haul on return staff was friendly
Dylan ARatchets for the strap where rusty and hard to use. Needs lubrication.
Kelly L