I showed up at the location of my original reservation (as confirmed the night before with the check in) only to find out that location "hasn't rented Uhauls in over a month." I had to call the help line top find the actual location of where my Uhaul was located (in another city). Once i got there, and checked in with the app, it told me to talk to the attendant at the desk, but it was an unoccupied location. Had to call help desk again and someone had to drive out to the location to give me the keys (instead of being told the lockbox combo).
MATTHEW C
Roadside 24hr Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Parking in the space wasn’t easy
Cynthia RIt's really hard to find the actual pick up spot, and it's in a construction zone type area, which is a little scary to walk through.
Hope EExtremely unprofessional and unhelpful too
AAMIR BOpening hour was 10am but there was no one till 10:05 and the site is like construction site which feels unsafe. And the guy on the phone sounded impatient by me asking to repeat the instructions. The service and overall experience was horrible
Christine Y