Very Disappointing Experience! I am extremely disappointed with my experience at U-Haul. The vehicle I was given was dirty and not in acceptable condition. I had to drive several miles to reach my destination, and I returned the vehicle at the agreed-upon time. Despite this, I was charged $204.88, which I believe is unreasonable and excessive. I do not feel that I received the quality of service I paid for. Customers should not have to deal with dirty vehicles and unexpected high charges. This experience was frustrating, and I am not satisfied with the service I received. I would like U-Haul to review my charges and issue a refund for any unjustified fees. I would not recommend this experience to others.
Jasmin P
Rudhra Convenience Store LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reynoldsburg, OH 43068
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How U-Haul Reviews WorkI appreciate
aboulaye sThe mobile pickup process was a nightmare. The app doesn't even work. I was on hold for 20 minutes and then on the phone for 30 minutes trying to get the code locks to open.
Shannon MThe people was very nice
Donna DNo customer service for this location, I was surtout piup my keys at 7:00am through mobile service but ended up picking my key at around 8:35am, due to the fact that I could not do my mobile key pickup of which I was at the location, the application I was asked to download not responding. I call the number in my account and they keep on rejecting the call, I finally had to asked from a client who come to pick their key and they proposed to use the website instead of the application, that was how I ended up picking up my key. But I was charged for 8 minutes late dropped.
Elvis Y