Will never use uhaul vehicles ever again and will be contacting the FTC.
DAVID R
Shell Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, GA 31324
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The 20’ UHaul truck that I received was a junker. The truck was old (which is not a problem) but it has not been well maintained which is a problem. The drivers side door has to be slammed to close it. The vehicle has been exposed to a salt water environment and has heavy rust on the truck in multiple locations. The rear door is starting to separate at the gasket that seals the door. The truck guzzles fuel. I rented a newer 26’ft truck yesterday it got much better mileage. The interior dome light doesn’t work. The 12v charging receptacles are worn out. The trucks has heavy damage from years of use. The truck needs to be salvaged. During my use the check light also came on. I reported this to the rental customer service. The vehicle was dirty inside the cab and I had to sweep out the rear of the vehicle before I could use it. .
Alvin LBeware this location will charge you for fees that are unfounded. As owner of a moving company we rent Uhauls frequently and have done so for years. This is the only location we have ever encountered that charged us $20 for an "after hours service fee." Interesting seeing we returned the truck in the middle of the day, one day early, and they are a 24hr. return location?! Hmmmmm how does that work? Obviusly this is some slick move by local uhaul guy at this location. I called the Uhaul national line and and a kind professional rep Larissa immediately refunded the charge, and was also baffled by the $20 charge, and agreed it was unfounded and incorrect. I would avoid this location as I am not the first person this location has done this to. Read reviews.
MICKEY MHave someone available that can provide answers. We were charged for fuel although we clearly had fueled the vehicle back up and showed the attendant proof. The online app was of no use and we had to call the 1-800 number to get a love person to help because the drop off dealer was of no use. Absolutely pathetic customer service and we will NEVER used this location again. To say we were disappointed and upset is an understatement.
TEKI WLess photos taken by the rental of the truck!
CARLTON M