Beware this location will charge you for fees that are unfounded. As owner of a moving company we rent Uhauls frequently and have done so for years. This is the only location we have ever encountered that charged us $20 for an "after hours service fee." Interesting seeing we returned the truck in the middle of the day, one day early, and they are a 24hr. return location?! Hmmmmm how does that work? Obviusly this is some slick move by local uhaul guy at this location. I called the Uhaul national line and and a kind professional rep Larissa immediately refunded the charge, and was also baffled by the $20 charge, and agreed it was unfounded and incorrect. I would avoid this location as I am not the first person this location has done this to. Read reviews.
MICKEY M
Shell Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, GA 31324
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Customer Reviews
- 3.5 Average Customer Rating
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Have someone available that can provide answers. We were charged for fuel although we clearly had fueled the vehicle back up and showed the attendant proof. The online app was of no use and we had to call the 1-800 number to get a love person to help because the drop off dealer was of no use. Absolutely pathetic customer service and we will NEVER used this location again. To say we were disappointed and upset is an understatement.
TEKI WLess photos taken by the rental of the truck!
CARLTON MThe truck was jerking and damaged most of my items from shifting. The truck was filthy and the process was annoying:. I’m not usually one to complain but this wasn’t ideal not to mention most of what o loved ended up in a donate due to damage.
ROBIN BYou are asking me to rate a facility I didn’t work with because of mobile drop off. I have no idea if they are any good.
Matthew B