The truck was a death trap. It pulled the entire drive. If you didn't pump the brakes, you were not going to stop. Almost rear ended another car due to the brakes. The brake pedal was on the floor, and the truck wouldn't stop. The amount of money we paid to use this truck it is crazy I almost died in it!
Joseph F
AAA Rent A Space
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, KY 40475
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The personnel was very receptive to being told that the truck needed some maintenance work. He was considerate and professional. Would highly recommend this location to rent in the future.
Veronica KThe associate I spoke with on the phone was extremely helpful. She asked questions to better understand what I need so she could make appropriate suggestions. The gentleman at the office was very kind and helpful. This was an excellent experience. The vehicle was older and the AC didn't work well but that's to be expected with older trucks.
Janna BThis was a ridiculously horrible experience!!! I reserved a 26 foot uhaul on a Sunday, received a call from Uhaul 2 days prior to my pick up date telling my they did not have that size and offered my a 10ft!!! Had to search to find a 20ft for me and would not offer any type of compensation off mileage in case we had to make extra trip because of smaller vehicle! Then the air in the vehicle kept going on and off and it was 98 degrees that day! When we picked it up it only had 5/16th of a tank of gas in it so we had to fill it up. When we turned it back in it still had 3/4 of a tank and they refused to refund any of the fuel charge!!! CROOKS!! Charged $1.19 per mile!!! Plus rental PLUS insurance! RENT PENSKE!!! What a joke!
Chad BThe back of the u-haul was full of debris. It was sticky, had dirt/sawdust like particles everywhere, and also had glass fragments/shards all in the back. The rubber mat that was covered in all of this also had holes/tears, so made moving overall extremely difficult. Every piece of furniture had to be more carefully maneuvered to not snag on the mat, but also to not drag against the tiny glass spots. Also, we did not receive our dolly. When we had arrived to pick up our rental, the employee dismissed us and said it was all on the app. We Did choose the self help online option, but that was with the assumption that our U-haul would be clean and have the appropriate tools we paid for the use of. The employee was out the door right before closing time so we had no way of getting help over any of this. We had scheduled our pickup days/weeks in advance, leaving an abundance of time for this to have been accomplished. Overall, we are severely disappointed. It made moving so much more difficult, and so halfway through we just gave up. We had reserved the U-Haul for 24 hours, but due to how unclean it was and the lack of tools, we returned it after 10 hours. We will rent a U-haul elsewhere, as this was an absolutely awful experience.
Whitney S