This place is a disgrace. The male worker was very unprofessional and had the worst attitude I’ve seen from someone. It took him 25 minutes to get the paperwork and U-Haul, causing me to be delayed in the moving process. Then, after I get the U-Haul that he checked, I drive home.. only to see a lock on the U-Haul rear door. I call the company and I speak to the male male worker. Within the first minute of the phone call, he tells me “we don’t have locks on our uhauls so it must have been the previous people who used it and left their personal lock on it. But either way, you didn’t check the U-Haul before you left?” Like excuse me????? Insinuating that I am at fault. First of all, I am the customer… you’re the worker.. you don’t check YOUR business vehicles? Second, I’ve used U-Haul before and I’ve been given a lock on the door with the password on the printer paper. So I believed that was happening with this company. Then the male worker tells me I have to go all the way back to their business so he can remove the lock with bolt cutters because they aren’t gonna waste their time coming to me to fix this and the mileage is still going to be charged. This has been my only horrible experience with U-Haul and something NEEDS to be done about this. I want a refund or discount or something because that was beyond CRAZY.
ALFREDO A
Dr Wash Plus LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, TX 77406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There was a mix up regarding the moving equipment. I was supposed to get a furniture dolly & a regular hand truck but they didn't have the hand truck. To improve in the future just make sure the equipment requested is supplied.
Bruce CAwesome
ANTHONY EGood customer service
Eric NStaff professional and helpful
NADIA R