Great service and support!
GARY J
Roadnet of Richmond
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, TX 77406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We are a nonprofit organization that depends on reliability and efficiency, and our recent U-Haul experience was anything but. Although the gentleman at the pickup location was polite, the handling of our reservation was completely unacceptable. We made our truck reservation in person at the 1220 Minonite Rd, Rosenberg location, only to arrive on moving day and discover—without any prior notice—that our pickup had been changed to another site miles away. This sudden change caused major delays, confusion, and extra costs. We had more than 40 volunteers standing by to load, move, and unload within a tight time window. Instead, I ended up driving nearly 75 unnecessary miles because U-Haul unilaterally changed my confirmed reservation. What makes this even more frustrating is that a 20-foot truck was sitting on the lot at the original location, yet I was told none were available—even though the same person who made my reservation was standing there. After more than 40 years of using U-Haul through multiple military moves across the country, this was by far the worst service I’ve ever received. I felt misled and dismissed, and our nonprofit’s carefully planned move suffered because of it. U-Haul, you let us down. This experience demands your attention and a serious review of how reservations and customer communication are handled. I am sorry I cannot fill out the rest of this survey, as when we got the truck, the gas was super low, and right now, I wouldn’t recommend U-Haul to anyone!
Donna GVery friendly and all the equipment are clean
GERMAN PGreat experience at this location. Will definitely use again and refer family and friends.
FLOYD PDusty gravel road with tin building. Personal were helpful cking it in.
REXIE G