Truck was 5 miles over what was on the contract and I paid for it. Not right to rip people off.
Trailer Rental & Towing in Richmond, VA at U-Haul Moving & Storage of Scott's Addition at The Diamond
Moving to or from Richmond, VA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Richmond, VA 23230 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Richmond, VA
Cargo trailers in Richmond, VA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Scott's Addition at The Diamond!
Utility trailers are perfect for towing large or oversize cargo in Richmond, VA 23230. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Scott's Addition at The Diamond provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Richmond, VA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Richmond, VA online today!
Trailer and Towing Supplies
The staff was nice to me. It fairly easy to get in the parking lot. I would recommend this location if I knew people in Richmond. I think it was only one pick up truck.
The mobile check in experience needs some work. Got stymied with an error in the form and ended up being helped by the rep inside.
Customer service could be a little better. Overall, efficient and got the job done but didn't feel welcome or that my business was appreciated.
Returning the truck was difficult
Lance Pulliam ruined the entire experience. He was very unprofessional ! The interaction I had with this employee alone, will not allow me to recommend this company for services of any kind to anyone. Specifically because of Lance Pulliam , I will never be using U-Haul as company again .
The people were very helpful and helpful!
Superb service. Attitude. Equipment.
Very easy process. Helpful staff.
We had no service issue with U-Haul, but the reason for my Average rating is because when I secured the truck via telephone on the 800 number, the representative was clearly not interested in answering my questions and REPEATEDLY said, "Can we get your information to make the reservation?" At least four times, I said I had another question. He was VERY unhelpful. My other complaint is the $50 rental fee which was NOT mentioned in that phone call (I wrote everything down). Really?! As if $1.29/mile is not enough of a profit?? We had to make a hasty choice because of the help being available at the last minute, but I felt taken advantage of. Disappointing.
Very quick drop off, employee still not wearing mask
Great experience and extremely helpful for a short move from one side of the city to the other!
Everything was great!
Great experience as usual - keep up the good work!
TLDR: customer service amazing, process of picking up the truck after hours needs severe intervention. The person we interacted with in person was so great, which is why I chose the middle rating of average. The deduction though is because the process for mobile pick up frankly is BS. The padlock they used was either extremely old or plainly crappy because it took forty minutes to open it. I wish they had the boxes like other u-haul locations do... If I wanted to add supplies to my order I could pay online but had to pick up during open hours?? Why can't it be placed inside of the locked truck..? But anyway after my late start, I asked for an extension of two hours, and they gave it to me without an issue. We were even later than that AND forgot the above lock at home, and it was no problem at all (dropped it off the next day). Moving is always difficult, but you get what you get here and that's alright.
The vehicle had a leaking exhaust gasket so it sounded awful. The gas gauge didn't work properly causing me to fill past my obligation. The courtesy furniture blanket pouch was empty.
Did on line check in. Trailer pick up and connection went quickly and smoothly.
I returned the truck after hours so I don't have any real feedback. Other than the after hours key Dropbox needs to be much more visible and identifiable.
The gas was noticeable lower than I was told it would be. I mentioned it to the customer service rep and included a photo in my vehicle check process before leaving the lot. I was assured it wouldn't be a problem for me. When I returned the vehicle, I mentioned it again to a different representative. U-haul ended up charging me for 3 gallons of gas after I drove only 6 miles and filled up half a gallon before returning.
Very professional and friendly
The customer service was fantastic, the prices were affordable. Overall a great experience. Macy was great!
Returned after hours. All good.
Lance is the best!
AWESOME help and location!!!