The experience was easy going and the sales person was very knowledgeable and friendly!RAQUANDEVON M.
Trailer Rental & Towing in Richmond, VA at U-Haul Moving & Storage of Scott's Addition at The Diamond
Richmond, VA 23230
(@ The Diamond)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Richmond, VA 23230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Maybe not the locations fault but the truck smelled like cigarettes and we did find cigarette butts under the seat still. Pretty gross when you need to drive a truck across country.Jeremy S.
Excellent customer service!!NANCYLEE P.
Customer service training Big time, employees need to know that customer needs and satisfaction is first no matter what.Kiera J.
Young man (didn't catch name) was very helpful. However, stated to him that truck rented was not in the best of shape (little speed nor wore out shocks)BOBBIE G.
The young lady that checked me in was outstanding, 5 Stars Name: Azi ????Gary S.
We weren't allowed to use the restroom in an emergency. Plus the electronic check-in process was more confusing and more work than the typical process. Moreover, it still required going into the store and interacting with an agent - isn't the point of the online check-in to avoid those things?George S.
There was only one person working at that time, and he was back in the storage area, so I had to wait 10 minutes before I was helped. That was the only conJames S.
I got charged for gas even through I filled it up exactly the same amount as how I received it. Maybe even a little bit more...Sergio M.
The process was super speedy, and the woman who helped us hitch the trailer to our car was great.Jeremy H.
After realizing the fine print at the bottom of all your trucks say others fees included I wont ever go back. "19.95" really big! And then pretty small it says that. Should say we are going to charge you out the ass and 19.95 is a joke. Nothing negative to say about the staff, very helpful.STEPHENPAUL H.
I did not end up reserving the tow, but i was still charged for it. Also, I was told that the gas was full upon receiving and it was only 75% full. I returned the vehicle with a full tank. How do i go about reimbursement?HAKEEMKHADEEM EA M.
I have had many good experiences renting from this location.Robert T.
The customer service agent was extremely helpful, professional and efficient in helping me use the â€œnewâ€ technology to complete my contract.LADONNAL M.
Excellent customer service ðŸ’¯â—DOMINGA B.
Didn't tell me I needed to turn in my truck by 9 am. Charged me for a whole fucking day when I turned it in at 11. Waited 20 minutes before someone got off their ass to check me inJames B.
No comments here, I have used you before and always been pleased with your convenience and affordability.Dennis B.
The a/c was not working, the local office made it right.William S.
I am very upset that the vehicle I chose at a different location had no keys to be found and no one available to help. I was told by U-Haul that I could switch to this location with a bigger truck at no extra cost but it ended up being an extra $100. The team at this location is great. My issues are with corporate telling me the price wouldn't go up and for the first location providing zero customer service and being unable to perform the duties they are contracted to do.Nathan J.
maybe have two staff on duty to limit the wait time, although the time was minimal.....5-8 minutes.Anita B.
We were given a trailer that was full of rocks and dirt. We were assured that we would not have to pay a cleaning fee when it was returned which was nice since we did not make the mess but we should not have been given a dirty trailer to start with. In addition we were charged for insurance which I did not agree to.Jessica T.
The guy who waited on me was awesome,Henry W.
Although it may be in the fine print, changing a customers pick up location last minute, is unacceptable! There are many more ways to accommodate this than asking the customer to accommodate you! I think UHaul has forgotten what customer service is, and they have definitely forgotten it's the customer that keeps them in business!Jason L.
Every thing went well. The guys were great.Elte T.
Representative was very helpful and thorough. Loved the experience.Bonnie B.