There was mice droppings all on my furniture and bins. The mice chewed through my couch and the cushions.
Ciarra G. | Overall ExperienceSelf Storage Units in Richmond, VA, 23230
U-Haul Moving & Storage of Scott's Addition at The Diamond
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $74.95 Per Month
-
Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $84.95 Per Month
-
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $94.95 Per Month
-
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
-
$104.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $104.95 Per Month
-
Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$149.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $149.95 Per Month
Drive Up Storage
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Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $129.95 Per Month
-
Medium | 10' x 15' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$184.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $184.95 Per Month
1 Unit Left!
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Large | 10' x 20' x 10'
4 Bedroom Home or larger
Size Guide- Rate:
-
$234.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $234.95 Per Month
1 Unit Left!
Storage Lockers
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Small | 4' x 4' x 4'
- Rate:
-
$24.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- Heated
- Swing
- Rate:
- $24.95 Per Month
-
Small | 4' x 4' x 4'
- Rate:
-
$24.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- Heated
- Rate:
- $24.95 Per Month
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Other U-Haul Services
Storage Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was rented a storage that belong to someone else and lost money because i had to rent another one
Veronica H. | First ImpressionsOffice staff gave me a unit that was already being used. Plus, his instructions to access my unit were terrible-it took us a long time to find it. Once there, there are too few access doors to get to the facility. And why did I have to go to a second location to check in? Someone should be onsite to check customers in, or let me check in remotely as I was led to believe (but couldn’t). On a positive note, all staff I spoke to were polite.
Beth H. | Overall ExperienceThe only problem I had was, I wanted to cancel last month, but I didn’t call until the sixth which was the day that the money was coming out of my account and they told me that I will still be charge for the entire month even though I could’ve had my stuff out on the sixth, so that was the only problem I had with them and the only thing I wasn’t feeling
Venomia H. | Overall ExperienceThe office at this location was permanently closed so I had to go to a different location, and this was not made clear on the website. More importantly, the U-Haul communication is terrible. Your app is basically required for everything but hardly works, the wait times for calls is way too long, and I’ve received no fewer than 10 text messages asking for a review even after I’ve unsubscribed. Every person I worked with and spoke with was lovely, and your facilities were clean and fairly priced. But your awful communication with your customers made moving and storing with U-Haul a terrible experience.
Brendan O. | Overall ExperienceThis was the worst experience. After two weeks I moved out of the unit. I called the location to inform them that I moved. They requested for me to come in person which was very difficult since I live a hour away. I came into the location an spoke with the manager only to tell her the same thing I said over the phone. She didn't ask me for identification. Later I received a past due notice. This location is very unorganized and I wouldn't recommend them if I was paid. Very bad business.
Marlon H. | Overall ExperienceBusiness had to be conducted at a site on broad street even though we were at the site by the bus station
Alexandria M. | Overall ExperienceThe ramp in the temp control area is slick. It needs tread strips or textured paint so that it has more traction. Thanks.
VICKIE C. | Overall ExperienceBathroom was out of toilet paper and soap.
Connor H. | First ImpressionsI never moved into the unit but was still charged twice and Everytime I call the manager they ignore me
Deneisha S. | Overall Experiencethank you i will return do i get my lock back i should i purchase my own lock sincerely, jules
Jules R. | Overall ExperienceSomeone messed up and decided to add a person to my account. We have the same name but different address, credit card, emergency contact, different unit. Everything but out name was different. Staff were semi helpful but overall very rude and didn’t seem to really believe me. Then all of a sudden I get an email saying they would take care of it. Just like that it’s fixed and fine. Doesn’t make sense to have a power trip over something so small and it’s obvious someone messed up. Just fix it without an attitude.
Richard M. | Overall ExperienceI love the unit
Wendyn M. | First ImpressionsNeed more signage to tell customers they must move in using the Willow Lawn (4511 W Broad St, Richmond, VA 23230) office. Nobody man’s the storage location office on Sunday or Saturday.
Robert F. | Overall ExperiencePlanned moving date month in advance. Arrived with a truck full of household items only to find the unit pad locked and no way to get in. There was no on-site help. Called the W Broad location only to be told that there was no one to help me and that I would have to wait until the next day. Never again. Second time this has happened at this place.
THALIADINEEN D. | Overall ExperienceJay was extraordinarily helpful and professional.
Joseph M. | First Impressions